Digital Dialogs is an innovative podcast that aims to explore the cutting-edge frontiers of technology, with a special focus on emotional intelligence and human-computer interaction.
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Listen to the latest episode of ‘Digital Dialogs’!
Listen to the latest episode of ‘Digital Dialogs’!
Best Practice
Affective Computing: recognising emotions with AI
Discover how Affective Computing can create new digital interactions, making them more natural and engaging through the recognition of emotions.
WHAT IS AFFECTIVE COMPUTING?
Affective Computing, also known as Emotion AI, concerns the development of systems capable of recognising, interpreting, processing and simulating human feelings and emotions.
Interpret emotions and respond consistently
Affective Computing systems use Machine Learning models for the classification of emotions through the analysis of video, voice and text. This technology allows us to recognise feelings during a conversation (for example anger, disgust, fear, joy, sadness and surprise) and, applied to humanoid robots and Digital Humans, allows them to understand and respond to the emotions of the interlocutor in a more engaging and natural way. Thanks to Affective Computing, robots and Digital Humans can thus adapt their responses and reactions based on the emotional attitude of the interlocutor, thus improving interaction and communication.
USE CASES
From digital humans to robots
The applications that Reply is experimenting with in the field of Affective Computing are aimed at enabling more natural and engaging human-machine interactions. Here are two examples of this technology in action.
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Ameca, the humanoid robot
Ameca is an extremely advanced humanoid robot. Thanks to Affective Computing, it offers an extremely realistic experience, reacting to changes in expression, changes in tone of voice and changes in language during interaction.
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Rose, the digital human
Rose is Reply's digital assistant, an expert in technological issues. Thanks to Affective Computing, it is able to adapt responses based on facial expressions, changes in tone of voice and changes in the speaker's language, thus improving interaction.
Toward Deep Affective Computing
The next step in Affective Computing is Deep Affective Computing. This system uses a cognitive model composed of seven agents, each specialised in a single emotion, who propose solutions to the stimuli received. Next, a deterministic mathematical agent mediates between the seven solutions to maintain the system's balance and provide adequate answers.
In addition, the system evolves through interaction with the user, saving information such as their history, objectives and experiences. In this way, a cognitive system is obtained that, over time, learns to know the user in depth. In fact, this system uses the user's past experiences, preferences and objectives to provide personalised and relevant answers to their questions.
IMPROVE DIGITAL INTERACTIONS
Try our Affective Computing solutions for personalised and engaging answers.
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