Best Practice

Say “Hello!” to digital humans

Revolutionise your digital presence with AI-powered digital humans: the ultimate solution for human-like interaction at infinite scale.

What is a digital human?

An advanced interface that facilitates natural and empathetic interactions between people and digital ecosystems.

Characteristics of digital humans

Why digital humans are a great opportunity for your company

Digital humans offer significant advantages to companies, improving customer experience, strengthening brand identity and facilitating the creation of innovative content. As far as customer experience is concerned, digital humans are able to understand language and context, offering deeper and more detailed interactions than traditional chatbots. This makes it possible to provide personalised and empathetic assistance, constantly improving the user experience thanks to the analysis of aggregated usage data that can be collected during interactions.

On the brand identity side, digital humans can be customised to reflect the company's identity and values. They can act as real brand ambassadors, using gestures, expressions and physical attributes to embody the brand's personality and create a stronger bond with the public. Finally, digital humans open up new possibilities for content creation. They can be used on different channels, from social media to live events, to internal communications, offering innovative opportunities to engage and communicate with your audience in a creative and effective way.

Ways to use digital humans

Digital humans offer a versatile range of applications that cater to specific customer experience requirements.

The channels of application of digital humans

Are you looking for a solution for your event, your store, your immersive experience or your web support? With our system integration capabilities, we can help you design the ideal solution, based on digital humans, for your reference scenario.

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On-site experience

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Web cross device

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Product integration

Our framework for your digital human ecosystem

Thanks to Machine Learning Reply and Infinity Reply's skills, we have developed a framework to support you through the entire adoption journey for your digital human ecosystem. With our expertise in design, technology, and system integration, we can cover all aspects of the roadmap and make your digital human vision a reality.

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Strategy definition and
experience design

Brand identity
Business and marketing objectives
Visual language definition
Experiential flow design
Digital human design

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Development of smart avatars

Digital human creation (face, clothing, animations)
AI, NLP and Conversational Agents
Neural voices
Affective computing

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System integration

Existing processes and services
Market products
Customised solutions
Web and on-prem

Step into advanced 3D & AI

Are you set to design your own Digital Human and open the door to immersive, hyper-real experiences?

Our experiences

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Case Study

Meet Futura, the AI-driven tour expert enhancing cruise experiences