Insights

Reply's researches and insights cover all industries and span the latest innovation trends.

Latest releases

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Research

Rethinking Generative AI: On-Premises, Open Source, and Multimodal

On-premises large language models, open source models, and multimodality open up a new avenue of opportunities for organisations of all sizes.

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Article

Boosting Fashion Retailers' Operations with Generative AI

Reply is helping global fashion retailers optimise operations by leveraging AI to enhance demand forecasting, logistics, inventory control, and purchasing decisions, ensuring consistent and efficient sales across global markets.

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Research

Digital Experience Trends 2025

A comprehensive look at key AI-driven trends for marketers and customer experience managers

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Research

Reply Cloud Service Providers Monitor

The Reply Cloud Service Providers Monitor is a quarterly report that collects and analyses news from leading cloud service providers.

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Research

Scaling AI in 2025

A new Reply survey reveals how AI is reshaping business operations, highlighting trends in budgets, challenges, and its transformative impact on ICT Departments.

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Article

Generative AI: 8 Insights for 2025

A point of view on key factors influencing the adoption of Generative AI by organisations in 2025 and beyond.

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Research

AI for software development

This research unveils the transformative shifts in software development driven by Artificial Intelligence and low-code platforms, weaving through insightful analysis, practical examples, and data-driven findings.

OUR COLLECTIONS

Artificial Intelligence

    Sustainability

      Outlook on Financial Services

        Monthly Trend Monitor

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        Monthly Trend Monitor: August 2024

        Research
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        Monthly Trend Monitor: June 2024

        Research
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        Monthly Trend Monitor: May 2024

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        Monthly Trend Monitor: April 2024

        Research
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        Monthly Trend Monitor: March 2024

        Research
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        Monthly Trend Monitor: February 2024

        Research
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        Monthly Trend Monitor: January 2024

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        Monthly Trend Monitor: December 2023

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        Monthly Trend Monitor: November 2023

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        Monthly Trend Monitor: October 2023

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        Monthly Trend Monitor: July 2023

        Research

        Explore our researches,
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        Unleash the true potential of Quantum Machine Learning
        White Paper
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        AI-Powered Conversational Commerce
        White Paper

        Combining composable commerce and conversational systems powered by Generative AI, Reply introduces a new approach to omnichannel commerce.

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        Digital Experience Trends 2025
        Research
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        Digital Compliance for Banking Hub
        Research
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        Scaling AI in 2025
        Research
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        Insurance Outlook 2030+
        White Paper
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        Extract value from your dark data using Google AI
        White Paper
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        A smarter energy use through quantum optimisation
        White Paper
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        NIS 2: the European directive for cybersecurity
        White Paper
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        The gateway to organizational resilience in the evolving marketplace
        White Paper

        Discover the Art Of Change Management and how to support your organisation navigate its transformation.

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        Cloud Management between FinOps & AI
        White Paper
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        Generative AI for Financial Advisors
        White Paper

        We conducted a survey to understand how Financial Advisors expect Generative AI to impact their roles, with a focus on their daily activities, technology use, and future expectations.

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        Boosting green cloud practices on AWS
        White Paper

        Optimising AWS services reduces energy use, server demands, and costs, promoting sustainable, eco-friendly Cloud computing.

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        Designing cognitive experiences
        White Paper
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        Generative AI - From innovation to market maturity
        Research
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        Cybersecurity in financial institutions: from new regulations to technological investments
        White Paper
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        A guide to landing Microsoft's Copilot at your organisation
        White Paper
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        Cyber risk strategy in digital transformation
        Research
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        AI agents uncovered
        White Paper
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        Innovate with Generative AI on AWS
        White Paper
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        AI-driven architectures for Telcos' BSS
        White Paper
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        Precision farming: How to develop ISOBUS conform?
        White Paper
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        Reply Cloud Service Providers Monitor
        Research

        The Reply Cloud Service Providers Monitor is a quarterly report that collects and analyses news from leading cloud service providers.

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        Digital experience trends 2024: scaling AI
        Research
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        ACKNOWLEDGMENTS

        Expertise that leads to excellence

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        Acknowledgment

        Leading provider of SAP services

        The PAC RADAR ranks Reply as Top Service Provider for SAP CX and SAP S/4 HANA in Germany 2022
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        Acknowledgment

        Run your warehouse with Reply

        Reply named a Visionary in the 2023 Gartner® Magic Quadrant™ for Warehouse Management Systems.
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        Acknowledgment

        Leader in Digital Experience services

        For the second year, the Lünendonk market study “Digital Experience Services” names Reply a leading provider.
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        Acknowledgment

        CRM and CX with Reply

        Reply is a Leader in 2021 Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide.
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        Acknowledgment

        Number one in Digital Experience

        Reply is on top of the BVDW Ranking for the third year in a row.
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        Acknowledgment

        Reply is "best in class" provider of AI

        The teknowlogy PAC INNOVATION RADAR shows Reply at the top of AI-related Services in Germany 2020.
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        Acknowledgment

        Reply named Europe’s leading IoT provider

        The teknowlogy | PAC IoT C&SI Survey 2020 shows Reply at the top.