Automated staff planning at Mercer Stendal
Thanks to a new solution from Arlanis Reply, Mercer Stendal was able to reduce the time spent on personnel planning by around 90 percent.
#Salesforce Field Service
#Automated staff planning
#Paper production
#Timber industry
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The challenge
Smooth 24-hour operation without manual shift planning
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The scenario
The ideal employee in the right place at the right time
Mercer Stendal produces around 740,000 tons of pulp every year in Arneburg - an important raw material in the manufacture of paper products. The technology alone requires around 100 employees working 24 hours a day, seven days a week. Precise and flexible staff planning is required to ensure that the ideal employee is always in the right place at the right time. It is important to take into account not only the skills and availability of employees, but also special events such as maintenance work or last-minute changes due to illness or downtime. Until now, all of this was associated with a lot of manual effort.
The solution
Real-time planning thanks to Salesforce Field Service
Today, Mercer Stendal benefits from fully automated workforce scheduling, which the experts at Arlanis Reply have implemented with the help of Salesforce Field Service. Thanks to ongoing data synchronization, the new solution reacts to changes in real time and always takes into account all organizational and labour law requirements. In addition, the system is constantly learning and adapting to Mercer Stendal's needs. If necessary, the planning can also be easily adjusted manually via a visual interface. Arlanis Reply's solution thus combines flexibility and simplification and makes it effortless:
Shift Planning
During implementation, the relevant criteria for shift planning at Mercer Stendal were maintained and updated in the employee profiles in order to realize accurate and reliable planning.
Resource Scheduling
Planning also includes the assignment of specific work orders to the relevant employees. Salesforce Field Service also takes into account the time dependency of various activities.
Reporting & Analytics
The new solution also tracks and monitors planning quality fully automatically. Thanks to Google Sheets integration, authorized employees can easily view the reports online.
The result
Future-proof and efficient
The customized Salesforce Field Service solution not only impresses with an improved user experience, but also leads to a significant increase in productivity. In the end, Mercer Stendl was able to reduce the time spent on personnel planning by around 90 percent. The system also scores points for future-proofing. This is because the company can easily adapt it to new conditions in the future. It is therefore not surprising that Mercer is already planning a roll-out to more of its locations worldwide.
Arlanis Reply specializes in consulting, planning, developing and integrating Salesforce solutions and services. Arlanis Reply provides market leaders with seamlessly integrated solutions for all customer related processes for sales, marketing and services – from the initial contact to the long-term service business. Arlanis Reply configures all common Salesforce components such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or App Cloud, or adds individual programming with Heroku if required. With Mulesoft, Arlanis Reply provides an integration technology which allows you to develop, build, analyze, manage and monitor APIs and custom point-to-point integrations. In doing so, Arlanis Reply relies on agile project management methods and a project approach optimized for Salesforce introductions, which ensures maximum flexibility.