Embark on a transformative journey as we introduce our comprehensive range of Copilot solutions tailored to address your unique business needs.
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Best Practice
Boosting Copilot adoption
Reply is supporting organisations at different readiness levels for AI-based copilots’ adoption.
#Copilot
#Generative AI
#Change Management
MaximiSe copilot benefits through change management
Introducing copilots boosts company performance in productivity, efficiency, and market responsiveness. Reply is ready to give support in the adoption of customised copilots.
Three levels of readiness, three adoption approaches
Explorers
There is not yet a clear vision regarding the impact of AI on personal productivity. The company must establish the foundational elements of its AI journey, including understanding the benefits, addressing potential threats, and setting priorities.
Beginners
There exists a shared vision regarding AI and established criteria for measuring copilots’ benefits. The stage is set for widespread employee adoption of copilots. The company is prepared to scale up and evaluate the outcomes.
Pros
There exists a well-established practice of using copilots, with proven benefits from its implementation. The time is ripe for integrating copilots into the entire company ecosystem and fully exploiting their potential.
How we can help
Reply provides tailored support for businesses at any stage of copilot adoption, ensuring seamless integration and optimal performance throughout the journey.
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Supporting the Explorers
Reply’s experts assist “Explorers” clients with entering the AI sphere by crafting a tailored vision for processes and use cases that could benefit from copilots, thanks to an evaluation model. Through workshops, they highlight copilot features and raise awareness: the collaboration focuses on defining and prioritizing use cases by business value, setting success KPIs to track adoption and impact. This leads to estimating business value and identifying key use cases, culminating in a clear picture of the copilots' potential impact. Reply then aids in creating a measurement model to capture the copilots' tangible benefits, customizing the Copilot adoption strategy for the business.
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Partnering with the Beginners
Reply partners with “Beginners” customers in creating assets and a strategy to introduce copilots to the employee population. The goal is to seamlessly integrate copilots into the company’s daily working routine. A supporting structure is established to facilitate copilots’ usage and gather feedback from end users, resulting in key use case consolidation and new use cases identification. Benefits are measured at scale, and a robust business case is defined. Additionally, technical readiness assessments, a copilots “Center of Excellence” implementation, use case gallery, webinars, training, and a dedicated support channel contribute to successful adoption.
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Skyrocketing with the Pros
As organizations prepare to scale up their copilot experience, Reply emerges as the perfect partner to involve the wider corporate community. WIth its experts, Reply can facilitate the integration of third-party and core applications into the copilot ecosystem, delivering essential data to users and fostering new use case insights. This process involves evaluating business value and measuring copilot impact against established KPIs. The expansion strategy includes onboarding new users, hosting discovery workshops, developing proof of concepts and plugins, and deploying them with ongoing monitoring to showcase the initiatives' ROI.
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