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Agile Architecture

White Paper

Agile Architecture for a Dynamic Retail Landscape

Recent times have been particularly difficult in Retail due to an unprecedented rise in all round costs and has required a fundamental shift in the way that changes need to be managed. Front and centre of these transitions has been the training and advice on how Agile Architecture practices could be adopted.

Retail Store

White Paper

5 Trends in Retail Checkout & Store Technology

Discover the trends Retail Reply sees emerging as retailers continue to review new technology solutions, staffing requirements and operational processes in order to optimise the cost of selling through physical stores

29.04.2024 - 01.05.2024 / San Diego

Event

Tableau Conference 2024

This year Retail Reply will attend the Tableau Conference in San Diego, from the 29th of April to the 1st of May.

Customer Experience

White Paper

Unleashing the Future of CX in Retail

In the realm of AR and VR technologies, potential customers are not a homogeneous group – they are diverse personas, each with unique needs. Step into the Future of Retail with AR, VR, and Data - Where immersive experiences meet sustainable choices for success!

Order Management Solutions

White Paper

The Future of Order Management Solutions (OMS)

One may be wondering about improving order management capabilities. This white paper looks at the options for retailers and other organisations to implement solutions for the first time, or, improve and replace their existing systems.

24.08.2023

Article

Operating Model Pain Points

Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.

Customer Care

White Paper

Transforming Customer Care

Over the last decade, two trends have been playing out that are largely transforming the way consumer businesses are operating customer care. Discover how Retail Reply can support you in this transformation.

12.07.2023

Article

Is Your Organisation Data-Ready?

The Artificial Intelligence genie is well and truly out of the bottle. The promise is a human-like response to all our questions, drawing on an exhaustive search through all the published data available across the internet, or within your organisation.

02.05.2023 / Customer Experience

Article

The Inside Voice

Today, the business landscape is governed by customer insights generated externally. But how can organisations truly listen to their customers in a more cost-effective and comprehensive way?

IMPROVING CX THROUGH INSIGHTS WITH VODAFONE 0

Business Strategy & Insights

Case Study

IMPROVING CX THROUGH INSIGHTS WITH VODAFONE

Vodafone leveraged Reply to accelerate the development of TOBi globally and demonstrate the value of digital customer contact channels through a data-driven approach.

PCI DSS

White Paper

PCI DSS 4.0

This article covers an overview of the changes so that organisations can prepare for compliance with the new requirements in the latest version of Payment Card Industry Data Security Standard (PCI DSS).

DATA-DRIVEN OMNICHANNEL ACCELERATOR

A composable solution for Retail market

DATA-DRIVEN OMNICHANNEL ACCELERATOR 0

19.01.2023 / Supply Chain

Article

The Megatrends Impacting Supply Chains in 2022 and Beyond

In a Post-Covid context, supply chains are still vulnerable to disruption. Staying on top of supply chain trends is critical for retailers and logistics companies who want to remain leaders in 2022 and beyond. Not only will this help them prepare for and adapt to changing scenarios, but it will also help entire industries stay competitive.

22.11.2022

Press Article

Creating remarkable customer experience by understanding customer intent

Katie Routledge, Manager, Retail Reply explains the most effective strategies for building a remarkable, digitally enabled customer care experience that enables retailers to maximise each customer interaction at The Retail Bulletin.

26.09.2022 - 28.09.2022 / Lisbon

Event

Oracle Retail Industry Forum 2022

This year Retail Reply will attend ORIF22, the Oracle Retail Industry Forum, that will finally be in presence in Lisbon, from 26th to 28th September.

15.06.2022

Event

THE AI SUMMIT 2022

The AI Summit global series delivers the content and networking opportunities to ensure that the industry decision-makers are fully equipped to fulfil their AI road map, and to bring your company into the 4th Industrial Revolution. Reply, as an Industry Partner, will be presenting exciting live demos and giving you the opportunity to put our latest AI applications to the test during the two-day gathering!

THE AI SUMMIT 2022 0

27.04.2022

News & Communication

Retail Reply and Live Story, a new partnership announced for the 2022

Today, Live Story, the cloud solution to freehandedly design and publish online layouts without writing a single line of code and Retail Reply, the design and implementation of solutions specialist for Retail Market in the Reply Group, announced their partnership.

Technology Dispatch

The Megatrends Impacting Supply Chain in 2022 and Beyond

With the rapid pace of technological advancement and ever-shifting consumer habits, a revolution in the supply chain is unavoidable from the ground up. Retail Reply, experts in digital transformation and customer experience, have identified the top forces that will shape supply chains this year and beyond.

03.02.2022 / UK TECH NEWS

Press Article

How to make a customer journey map work for every business

Steve Walden, CX Senior Consultant at Retail Reply, presents a few highlights from their "8 Stages of Effective Customer Journey Mapping" methodology, which ensures customers are left with a positive experience when accessing digital services.

04.10.2021

News & Communication

Retail Reply and Storm Reply Achieve AWS Retail Competency Status

Reply announced today that its companies Retail Reply and Storm Reply have achieved Amazon Web Services (AWS) Retail Competency status.

01.07.2021 / Omnichannel

Webinar

DIGITAL CUBISM: BREAKDOWN OF THE DIGITAL PHENOMENON AND THE RUSH TOWARDS OMNI-CHANNEL

Why DIGITAL CUBISM? Because, we intend to put 4 voices of upmost prestige and value, each in their own spheres of Brand, technology, System Integration and Innovation, around a table for a discussion.

DIGITAL CUBISM BREAKDOWN OF THE DIGITAL PHENOMENON AND THE RUSH TOWARDS OMNI-CHANNEL 0

Smart Store

Article

How realize the Smart Store with AWS

Nowadays Retailers are into a digital transformation inside the physical store. They are looking for new processes in order to implement a Technology Revolution at the Instore experience level. Retail Reply, together with Amazon Web Services, is designing an end-to-end journey with several use case, from the customer engagement outside the store until the payment.

OMNICHANNEL

Article

AWS Micro-services Architecture - The Omnichannel Enabler

Retailers’ investments today are digital driven and omnichannel focus, willing to reach out the best from any business opportunity. Retail Reply built a solution to address these needs. The approach used was driven by the goal to design a scalable and elastic platform in order to manage the pick and unpick of volumes in different time frames.

Digital Value Chain

Case Study

Legami and value chain innovation

Driven by digital innovation, consumers began asking for the physical store to take on a new meaning, a phenomenon that has necessitated a profound transformation on the part of retailers. Retail Reply proposed the best solution for Legami’s needs based on the Oracle Retail Xstore Point of Sale suite.

Legami and value chain innovation 0

Solution Architecture

Case Study

Together on a transformation journey since 2012

We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5 year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos.

Retail Reply supported John Lewis to develop a new Enterprise Architecture process that was simple, pragmatic and supports the objectives of the business.

Case Study

Digital Transformation Starts at Home

Retail Reply supported a global furniture retailer's rapid transformation programme over a two year period helping them on their journey to become more agile, relevant and profitable.

Digital Transformation Starts at Home 0


Capability Based
&
Outcome Focused

Capability Based & Outcome Focused 0

Fashion

Case Study

Digital Innovation Starts from the Physical Store

To integrate some of the most advanced digital technologies into its in-store operating processes, the Prada Group has chosen to rely on Retail Reply’s vast experience and on the functionality offered by Oracle’s innovative Retail Suite.

DISCOVER MORE

Digital Innovation Starts from the Physical Store 0
Here and everywhere. Now or never. 0

Capri Group

Case Study

Here and everywhere. Now or never.

The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.

Best Practice

Automated email agent for contact centres & helpdesks

Email or other text-based communication channels (such as ‘contact us’ form submissions) represent significant amount of the traffic passing into your customer service & helpdesk functions.

Automated email agent for contact centres & helpdesks 0

Case Study

Me, Myself & We

Every keystroke we make leaves a footprint of a decision we have taken, or a preference we have expressed. Having the ability to interpret or mine this data and personalise it is crucial for successful businesses today. Without this ability, all this data is simply noise.

Me, Myself & We 0

SUPPLY CHAIN EXCELLENCE
IN FOOD RETAIL

Discover how you can achieve a modular and scalable supply chain
for growth and competitive advantage in the Retail industry

SUPPLY CHAIN EXCELLENCE IN FOOD RETAIL 0

SUPPLY CHAIN

Case Study

Brand new supplier portal for M&S Food

Logistics Reply has worked with M&S to create an online Supplier Portal for its food suppliers, which will allow all incoming supplier product to become instantly visible to M&S as soon as it is despatched from each supplier despatch location.

Brand new supplier portal for M&S Food 0

GDPR

Best Practice

Last sprint for GDPR?

The EU General Data Protection Regulation (GDPR) comes into force in May 2018.
Are you getting close to compliance?

22.02.2018 / London

Event

Automated Commerce: Friend or Foe?

Retail Reply is hosting a forum on Automated Commerce in London on 22 February 2018. The event highlights some of the most pressing questions with regard to automation in commerce and provides an extensive view on the topic with expert speakers from various sectors.

Sales Success

Best Practice

The three components of Sales Success

Competitive advantage and survivability in retail will depend on exceeding customer expectations, through gathering the right insights, intelligently applying automation and maximising the potential of your employees. Avvio Reply and Retail Reply support retail companies to leverage the opportunities offered by advanced technology to create compelling customer journeys while ensuring that the companies’ employees are integrated in the change process.

21.09.2017 / London

Event

Automated Commerce Roundtable

Retail Reply hosts the Second 2017 Roundtable on the topic of Automated commerce, all the tools and technologies that are revolutionising the retail sector.

Blockchain

Best Practice

Is your business ready for Blockchain?

Blockchain holds the potentials to positively disrupt your business, earn consumer trust and increase customer growth whilst reducing costs in the process. At Retail Reply, we have developed ten blockchain use-cases from a deep understanding of the technology together with consulting and solutions experience across many industry sectors.

DISCOVER MORE

Future Retail

Best Practice

The Retail Store of the future

From same-day delivery to dynamic pricing, retailers are evolving to compete with both the fluidity of e-tail and the demands of consumers’ lifestyles, whilst simultaneously playing to the unique strengths of the physical store.

Discover More

Customer-Centric Digital Transformation

Customer-Centric Digital Transformation 0

Retail Reply

UNITED KINGDOM


London

38 Grosvenor Gardens
SW1W 0EB London
Tel: +44 (0)20 7730 6000

retail@reply.com

Retail Reply 0
Featured Work 0

Featured Work

We have over a decade of experience working with the UK and Europe’s leading retail and consumer businesses, including Sainsbury’s, John Lewis, and more, to execute their most critical strategies, fr​​om omnichannel development, to retail innovation, to capability transformation.

Consumer Expertise

Pushing the frontier by working with Europe’s most successful retailers and consumer goods firms.​​

Consumer Expertise 0

DELIVERY

Execution is fundamental. Retail Reply has over a decade of experience delivering solutions that work in the real world. We bring this capability to bear not just when we help clients set their strategies, but also when it comes time to put them into practice.

PLANNING

Architecting the ability to deliver the strategy is as important as the strategy itself. What key assets and capabilities does the company already possess, and which need to be added? What’s the roadmap to bring these into being?​

PLANNING 0

DIGITAL STRATEGY

All consumer-facing companies – retailers, consumer goods firms, retail banks, and beyond – today need a robust customer-centric digital strategy. What do customers value most, and how can digital capabilities enhance our ability to deliver this value?​

Consumer
Expertise

Consumer Expertise 0

28.07.2016 / MyCustomer

Press Article

Omnichannel and the evolving role of bricks-and-mortar

What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still par​t of an omnichannel shopping experience​.​

18.07.2016 / Trust and Retail

News & Communication

Reply's research shows that trust can be built by end-to-end Customer Experience excellence

What role does trust play in the relationship between consumers and retailers? And how has this been affected by digital transformation? Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a research to understand the impact of trust on brand loyalty in this digital age.

Retail

Research

BRAND LOYALTY FOR RETAILERS IN THE DIGITAL AGE

What role does trust play in the relationship between consumers and retailers, and how is this being affected by digital transformation​?

BRAND LOYALTY FOR RETAILERS IN THE DIGITAL AGE 0

Ecosystems Architecture

Best Practice

Open Ecosystems, unlock the ultimate customer experience

Open your company for ecosystems thinking. Be flexible with delivering value to the customer. Think about partnerships as new ways of generating revenue and optimizing customer experience. Innovate collaboratively with your customers and partners to ultimately improve the customer experience.

Open Ecosystems, unlock the ultimate customer experience 0

27.04.2016 / A1 Retail

Press Article

The future of Retail

How will retail evolve over 2016? Jason Stanard, Partner at Retail Reply​, speaks about the future of Retail. To engage customers, it’s critical for retailers to think first about the conversation​, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.

Innovation Gene

Best Practice

INNOVATION GENE: THE DRIVER OF INNOVATION

Innovation is a hot topic right now. Many organisations claim that they are already innovative, or that they’d like to be. Retail Reply has found that the reality is that innovation is either built into a company, or it’s something they struggle with.

INNOVATION GENE THE DRIVER OF INNOVATION 0

04.04.2016 / Information Age

Press Article

A Retailer's guide to Cyber security

Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.​

19.01.2016 / Digital Marketing Magazine

Press Article

How Total Data Can Overcome Retail Challenges

With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply​, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.

Capability Transformation

Best Practice

Get the most Value from your Digital Transformation

Retail Reply's Capability Transformation practice helps retailers realise value from their transformation efforts sooner with a focus on business-led and customer-centric planning & delivery.

Get the most Value from your Digital Transformation 0

Digital Transformation

Best Practice

HOW WILL RETAILERS SUCCEED IN A DIGITAL WORLD?

The retail industry has been constantly reshaped over recent years. Driven by a changing social and economic landscape, retailers have been forced to adapt and innovate to survive. Retail Reply helps you to succeed as a digital retailer by providing customer-centric solutions which create real value.

HOW WILL RETAILERS SUCCEED IN A DIGITAL WORLD? 0

21.11.2024 / Product Management

Article

Mastering Product Management: Top 5 challenges faced by Product Teams.

Learn about the common challenges that many product teams face throughout their journey of discovering value, implementing and launching and avoid undermining your best product ideas.

07.11.2024 / AI

Article

AI-Powered Innovations Transforming Retail; Enhancing Efficiency and Customer Experience.

This article aims to shed light on the latest AI innovations being deployed in retail stores, focusing on camera vision AI and generative AI language models that are driving significant business value.

03.10.2024 / Construction

Article

Understanding the Complexities of Construction Merchants & Traders

Construction merchants represent a complex branch of retail. These complexities require specialised management strategies and systems to handle various aspects of the business effectively. This article explores these intricacies in detail.

19.06.2024 / Supply Chain

Article

Supply Chain Sustainability

ESG legislation is being introduced by many governments, one could wonder what impact will it represent for retailers globally? Read this article to find out and how well architected solutions can help.

Customer Journey Mapping

White Paper

The 8 Stages of Effective Customer Journey Mapping

Customer Journey Mapping enables you to understand all interactions a customer may have with your organisation. Discover our 8 stages to effectively map your customer journeys and bring your CX management to success.