With the growth of digitization and its intrinsic presence in most businesses, we are witnessing the disappearance of any geographical, linguistic or temporal barrier. The loss of these boundaries allows the creation of new customer journeys and new buying and selling scenarios. eCommerce is One of the main touchpoints.
The value of online purchases is close to 31.6 billion euros in 2019, + 15% compared to 2018: the increase in absolute value is the highest ever (€ 4.1 billion). As the growth of B2c eCommerce continues, the widespread digitalization increases processes’ complexity.
If, on the one hand, digitalization allows for a reduction in costs associated with physical shops, local warehouses, and sales operators, on the other hand, it necessitates efficient and well-organized back office processes. Additionally, a consistent and straightforward data management process is essential, free from redundancies and inconsistencies, to ensure optimal workflow and effective communication among various departments.
By achieving this, companies can maximize the benefits of digitalization and enhance their competitiveness in the market.
Referring to business processes, it is often noted that there are several flows of information from different corporate functions but also from systems to systems, in a peer to peer way, both internal and external to the organization. As well as the integration issues, the distributed information about customers and products, reveal the weakness of an enterprise architecture in terms of quality, performance and process optimization
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