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Success stories

SUCCESS
STORIES

How our best practice techniques can play an essential role in the success of your business.
Benefit from our best practice, we can make a difference in your business.


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    Digital Customer Care Transformation

    Vodafone leveraged Reply to accelerate the development of their digital assistant, TOBi, and demonstrate the value of digital customer contact channels through a data-driven approach.

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  • DIGITAL INNOVATION STARTS FROM THE PHYSICAL STORE

    To integrate some of the most advanced digital technologies into its in-store operating processes, the Prada Group has chosen to rely on Retail Reply’s vast experience and on the functionality offered by Oracle’s innovative Retail Suite.

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    HERE AND EVERYWHERE. NOW OR NEVER.

    The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.

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  • TOGETHER ON A TRANSFORMATION JOURNEY SINCE 2012

    We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5 year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos. Retail Reply supported John Lewis to develop a new Enterprise Architecture process that was simple, pragmatic and supports the objectives of the business.

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    SMART DIGITAL CHECKOUTS THAT ANYONE CAN USE

    Retail Reply supported the Sainsbury’s Senior Product owner to transition Checkouts by embedding new knowledge and capability within the team, to create an effective setting for future success, with a focus on re-engineering and configuration.

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  • DIGITAL TRANSFORMATION STARTS AT HOME

    Retail Reply supported a global furniture retailer's rapid transformation programme over a two year period helping them on their journey to become more agile, relevant and profitable.

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    LEGAMI AND VALUE CHAIN INNOVATION

    Driven by digital innovation, consumers began asking for the physical store to take on a new meaning, a phenomenon that has necessitated a profound transformation on the part of retailers. Retail Reply proposed the best solution for Legami’s needs based on the Oracle Retail Xstore Point of Sale suite.

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