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Reshape
The Retail Experience

Turning Challenges into Opportunities

WE ARE THE RETAIL EXPERTS

We are specialist retail and consumer consultants helping clients across industries respond to the opportunities of digital transformation.

Our clients choose to work with us not only for our knowledge and experience in retail and the technology driving it, but also our collaborative, pragmatic and hands-on working style.

That’s what makes us stand out.

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OUR APPROACH TO RE-SHAPING THE RETAIL INDUSTRY

Luxury & Fashion | Retail | Hospitality | FMCG

WE DISRUPT

Retailers are facing a disruption era impacting organisation, skills and digital evolution.

Our Offers:
- Digital Commerce - Combine transactional and relational perspectives to optimise store and online performance
- Instore Solutions for Fashion and Luxury - Interact with in-store products with 'frontier technologies'
- Supply Chain Optimisation - Optimise your supply chain operations to be flexible and scalable
- Retail Store - Ensure efficiency throughout online channels and physical stores

Our success stories:
- Smart Digital Checkouts That Anyone Can Use - Create an effective setting for future success, with a focus on re-engineering and configuration

WE DECIDE

Data Driven decision engines are key for any Retailers today for the Hyper-personalised CX, Process automation and efficency.

Our Offers:
- Customer and Product Management - Eliminate redundancies and inconsistencies through efficient back office data management
- Customer Management System - Guide retail companies in digital transformation programs for a coherent omnichannel brand presence
- Data-Driven Ominchannel Accelerator - An omnichannel solution for an intelligent routing and sales strategy
- Unlocking Retail & Consumer Insights With Tableau - Easily access insights and make data-driven decisions with confidence

Our success stories:
- Transforming Customer Care - Enhance your customer experience operations to maintain your competitive advantage

WE DESIGN

Business, Data, Application and integration architecture are the main ingredients of any enterprise. Micro-services architecture, composable commerce and comparable apps are the key player of today future proof digital evolution:

Our Offers:
- Instore Solutions for Fashion and Luxury - Interacting with in-store products with 'frontier technologies'
- Customer Management System - Guide retail companies in digital transformation programs for a coherent omnichannel brand presence
- Supply Chain Optimisation - Optimise your supply chain operations to be flexible and scalable
- Retail Store - Ensure efficiency throughout online channels and physical stores
- Data-Driven Ominchannel Accelerator - An omnichannel solution for an intelligent routing and sales strategy

Our success stories:
- Empowering Front-Line Call Centre Employees - Automate the data flow, develop strategic interactive reports and train in-house

WE DELIVER

Digital project execution and innovation is our DNA. We drive our clients towards the change and we help to catch the business opportunities.

Our Offers:
- Digital Commerce - Combine transactional and relational perspectives to optimise store and online performance
- Retail Store- Ensure efficiency throughout online channels and physical stores
- Unlocking Retail & Consumer Insights With Tableau - Easily access insights and make data-driven decisions with confidence

Our success stories:
- Together on a Transformation Journey since 2012 - Dynamically align your technology strategy to a changing environment, priorities and capabilities

News & Events

Fashion

Case Study

Digital Innovation Starts from the Physical Store

To integrate some of the most advanced digital technologies into its in-store operating processes, the Prada Group has chosen to rely on Retail Reply’s vast experience and on the functionality offered by Oracle’s innovative Retail Suite.

Digital Innovation Starts from the Physical Store 0
Here and everywhere. Now or never. 0

Capri Group

Case Study

Here and everywhere. Now or never.

The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.

24.08.2023

Article

Operating Model Pain Points

Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.

Digital Value Chain

Case Study

Legami and value chain innovation

Driven by digital innovation, consumers began asking for the physical store to take on a new meaning, a phenomenon that has necessitated a profound transformation on the part of retailers. Retail Reply proposed the best solution for Legami’s needs based on the Oracle Retail Xstore Point of Sale suite.

Legami and value chain innovation 0

Case Study

Digital Transformation Starts at Home

Retail Reply supported a global furniture retailer's rapid transformation programme over a two year period helping them on their journey to become more agile, relevant and profitable.

Digital Transformation Starts at Home 0

Solution Architecture

Case Study

Together on a transformation journey since 2012

We have been the John Lewis Enterprise & Solution Architecture Partner since 2012. Developed and maintained a 5 year IT roadmap for John Lewis driven by their business strategy, inspired by their customer service ethos.

Retail Reply supported John Lewis to develop a new Enterprise Architecture process that was simple, pragmatic and supports the objectives of the business.

RETAIL REPLY

UNITED KINGDOM


London

160 Victoria St 2nd floor Nova South
Westminster London SW1E 5LB, UK
Tel: +44 (0) 207 730 6000


ITALY


Milan

Via Robert Koch 1/4,
20152 Milan, Italy
Tel: +39 02 535761

Turin

Via Cardinal Massaia 83,
10147 Turin, Italy
Tel: +39 011 29100