Optimising quotation management with Agentic AI on Oracle Cloud
Technology Reply has supported Pusterla 1880 in adopting a multi-agent system to optimise the quotation creation process and refine pricing strategies, ensuring even more precise and customer-focused service.
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THE CHALLENGE
To make the quotation process faster and more efficient, ensuring quicker and more accurate responses to customers.
SCENARIO
A new approach to managing luxury packaging quotations
Pusterla 1880, a company specialising in the production of refined packaging for over 140 years, serves global luxury brands. The growing demand for bespoke solutions and the complexity of production processes necessitated a more efficient way of managing cost estimates and operational workflows. The traditional quotation process relied on manual analyses by skilled personnel, consuming significant time and resources. To enhance the management of commercial proposals and ensure greater accuracy in cost estimations, Pusterla adopted an AI-driven system. This new approach intelligently integrates data management, optimises the quotation process, and supports strategic decision-making.
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THE SOLUTION
Automation and multi-agent AI for cost estimation management
The solution implemented by Technology Reply, based on Oracle Cloud Infrastructure (OCI), integrates advanced technologies such as Autonomous Database (ADW), Oracle Database 23c AI, and Oracle AI Vector Search, ensuring seamless integration with Pusterla’s Oracle Cloud ERP to optimise cost estimation management and pricing strategies. The AI architecture is based on a multi-agent model, where each agent is specialised in a specific phase of the quotation management process, enabling complete automation.
The system can analyse customer briefs expressed in natural language, extract and structure technical information, generate detailed cost estimates, and formulate price proposals based on historical data and production specifics.
The solution consists of three main components, each optimised for a specific area of the process
HOW WE DID IT
Integration of the multi-agent solution with Oracle Cloud ERP
Technology Reply adopted a gradual approach to ensure effective integration of the multi-agent solution within Pusterla’s environment. The first phase involved analysing historical data, collecting and structuring information related to production, pricing, and quotation to train the AI agents with representative and reliable data. Subsequently, the AI ecosystem was developed and tested, ensuring compatibility with the existing IT infrastructure, particularly the Oracle Cloud ERP and corporate database. After a validation and optimisation phase, during which the system’s predictive capabilities were refined to guarantee accurate estimates and data consistency, the go-live phase was launched. The solution was implemented with a continuous monitoring system, allowing performance analysis and progressive improvements, ensuring efficient functioning and constant optimisation of pricing and quotation strategies.
THE BENEFITS
Better process management and increased operational efficiency
The adoption of the Agentic AI system integrated with Oracle Cloud allowed Pusterla to achieve tangible benefits, including:
Automation of
the quotation process
Reducing manual workload and improving accuracy.
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A reduction of up to 90% in the time required to generate cost estimates
Thanks to integration with historical data and predictive analysis.
Optimisation of
pricing strategies
Increasing competitiveness and economic sustainability.
More efficient management of production workflows
With better resource and quality control.
Improved
data consistency
Ensuring uniform and reliable technical specifications.
Faster responses
to customers
With quotations based on real-time data analysis.
Creators of responsible and refined packaging. Pusterla 1880 designs packaging of every shape and material, driven by constant research into innovative materials and original technical solutions. Creativity knows no bounds, just like the finishes we offer. A dedicated research and development team designs tomorrow’s packaging today. We focus on monitoring our environmental impact and exploring new uses, engaging in partnerships with other producers in our supply chain and collaborating directly with our customers to meet every need for a more conscious, responsible, and sustainable world. Beyond packaging: the importance of service. The biggest names in luxury turn to Pusterla 1880 not only for the excellence of its creations but also for the services offered by the group. Pusterla’s international presence ensures customers benefit from services such as co-packing, eco-design, R&D, prototyping and industrialisation, import-export, and logistics.
Technology Reply is the Reply Group company specialising in the design and implementation of innovative solutions based on Oracle technologies. With over 25 years of expertise, Technology Reply supports its clients in their innovation and digital transformation processes with a team of professionals capable of intervening in all phases of a project’s life cycle: analysis, design, implementation, launch, and operation. Technology Reply positions itself as a reference partner for Oracle technologies, both on-premise and cloud: big data, analytics, e-commerce, mobile, identity and access management, and content management. With its Agile culture, Technology Reply is becoming a leader in emerging technologies, implementing projects in artificial intelligence, machine learning, DevOps-based microservices, and cognitive technologies across a wide range of industries and clients.