April 9 – 10, 2025
ROTTERDAM
The SAP for Energy and Utilities Conference 2025 will take place in Rotterdam from April 9 to 10, 2025. The conference is a meeting point for industry experts, SAP specialists and partners and offers a platform for sharing valuable insights as well as a diverse program of presentations, case studies, workshops and panel discussions.
Meet the energy experts from Power Reply on site and find out how you can transform your customer experience with SAP solutions.
In the presentation Customer Experience: The SAP CX Strategy of Stadtwerke Düsseldorf, Christian Hüging, Stadtwerke Düsseldorf, and Paul Philipp Bodenbenner, Power Reply, explain how Stadtwerke Düsseldorf, together with Power Reply and SAP, realigned its customer experience strategy to meet rising customer expectations and promote the company's success.
SPEECH
April 9, 2025, 03:00 pm
Customer Experience: The SAP CX Strategy of Stadtwerke Düsseldorf
In today’s competitive energy market, delivering an outstanding customer experience (CX) is more critical than ever. Stadtwerke Düsseldorf, in collaboration with SAP and Power Reply, is transforming its CX strategy to meet evolving customer expectations and drive business success.
In this session, Stadtwerke Düsseldorf will share insights into the importance of CX in the utilities sector, the strategic approach they are taking, and the key factors behind their decision to implement SAP CX solutions. Join us to explore:
Speaker:
Christian Hüging, Stadtwerke Düsseldorf
Paul Philipp Bodenbenner, Power Reply
Arrange your personal consulting appointment with the experts from Power Reply here.
Further information on the SAP for Energy and Utilities Conference 2025 is available here.
Power Reply is the Reply group company focused on the Energy & Utilities market. It combines a deep knowledge of the market and of business processes with a distinctive skill in the implementation and management of applications that support the "core" activities of their customers. Power Reply offers services of Business Consulting, IT Advisory and Digital Strategy supporting companies in the process of optimizing IT investments by providing solutions and services in line with the energy transition and decarbonization path.