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21.11.2024 / Product Management

Article

Mastering Product Management: Top 5 challenges faced by Product Teams.

Learn about the common challenges that many product teams face throughout their journey of discovering value, implementing and launching and avoid undermining your best product ideas.

07.11.2024 / AI

Article

AI-Powered Innovations Transforming Retail; Enhancing Efficiency and Customer Experience.

This article aims to shed light on the latest AI innovations being deployed in retail stores, focusing on camera vision AI and generative AI language models that are driving significant business value.

03.10.2024 / Construction

Article

Understanding the Complexities of Construction Merchants & Traders

Construction merchants represent a complex branch of retail. These complexities require specialised management strategies and systems to handle various aspects of the business effectively. This article explores these intricacies in detail.

Agile Architecture

White Paper

Agile Architecture for a Dynamic Retail Landscape

Recent times have been particularly difficult in Retail due to an unprecedented rise in all round costs and has required a fundamental shift in the way that changes need to be managed. Front and centre of these transitions has been the training and advice on how Agile Architecture practices could be adopted.

Retail Store

White Paper

5 Trends in Retail Checkout & Store Technology

Discover the trends Retail Reply sees emerging as retailers continue to review new technology solutions, staffing requirements and operational processes in order to optimise the cost of selling through physical stores

19.06.2024 / Supply Chain

Article

Supply Chain Sustainability

ESG legislation is being introduced by many governments, one could wonder what impact will it represent for retailers globally? Read this article to find out and how well architected solutions can help.

29.04.2024 - 01.05.2024 / San Diego

Event

Tableau Conference 2024

This year Retail Reply will attend the Tableau Conference in San Diego, from the 29th of April to the 1st of May.

Customer Journey Mapping

White Paper

The 8 Stages of Effective Customer Journey Mapping

Customer Journey Mapping enables you to understand all interactions a customer may have with your organisation. Discover our 8 stages to effectively map your customer journeys and bring your CX management to success.

Customer Experience

White Paper

Unleashing the Future of CX in Retail

In the realm of AR and VR technologies, potential customers are not a homogeneous group – they are diverse personas, each with unique needs. Step into the Future of Retail with AR, VR, and Data - Where immersive experiences meet sustainable choices for success!

Order Management Solutions

White Paper

The Future of Order Management Solutions (OMS)

One may be wondering about improving order management capabilities. This white paper looks at the options for retailers and other organisations to implement solutions for the first time, or, improve and replace their existing systems.

24.08.2023

Article

Operating Model Pain Points

Through our experience working in the technology sector across multiple industries, we can assuredly say a common opportunity exists in organisations from large to small. Failure to address it can cause the undiagnosed issues to fester away in teams, domains, companies, building up frustration over time.

Customer Care

White Paper

Transforming Customer Care

Over the last decade, two trends have been playing out that are largely transforming the way consumer businesses are operating customer care. Discover how Retail Reply can support you in this transformation.

12.07.2023

Article

Is Your Organisation Data-Ready?

The Artificial Intelligence genie is well and truly out of the bottle. The promise is a human-like response to all our questions, drawing on an exhaustive search through all the published data available across the internet, or within your organisation.

02.05.2023 / Customer Experience

Article

The Inside Voice

Today, the business landscape is governed by customer insights generated externally. But how can organisations truly listen to their customers in a more cost-effective and comprehensive way?

PCI DSS

White Paper

PCI DSS 4.0

This article covers an overview of the changes so that organisations can prepare for compliance with the new requirements in the latest version of Payment Card Industry Data Security Standard (PCI DSS).

19.01.2023 / Supply Chain

Article

The Megatrends Impacting Supply Chains in 2022 and Beyond

In a Post-Covid context, supply chains are still vulnerable to disruption. Staying on top of supply chain trends is critical for retailers and logistics companies who want to remain leaders in 2022 and beyond. Not only will this help them prepare for and adapt to changing scenarios, but it will also help entire industries stay competitive.

22.11.2022

Press Article

Creating remarkable customer experience by understanding customer intent

Katie Routledge, Manager, Retail Reply explains the most effective strategies for building a remarkable, digitally enabled customer care experience that enables retailers to maximise each customer interaction at The Retail Bulletin.

26.09.2022 - 28.09.2022 / Lisbon

Event

Oracle Retail Industry Forum 2022

This year Retail Reply will attend ORIF22, the Oracle Retail Industry Forum, that will finally be in presence in Lisbon, from 26th to 28th September.

15.06.2022

Event

THE AI SUMMIT 2022

The AI Summit global series delivers the content and networking opportunities to ensure that the industry decision-makers are fully equipped to fulfil their AI road map, and to bring your company into the 4th Industrial Revolution. Reply, as an Industry Partner, will be presenting exciting live demos and giving you the opportunity to put our latest AI applications to the test during the two-day gathering!

THE AI SUMMIT 2022 0

27.04.2022

News & Communication

Retail Reply and Live Story, a new partnership announced for the 2022

Today, Live Story, the cloud solution to freehandedly design and publish online layouts without writing a single line of code and Retail Reply, the design and implementation of solutions specialist for Retail Market in the Reply Group, announced their partnership.

03.02.2022 / UK TECH NEWS

Press Article

How to make a customer journey map work for every business

Steve Walden, CX Senior Consultant at Retail Reply, presents a few highlights from their "8 Stages of Effective Customer Journey Mapping" methodology, which ensures customers are left with a positive experience when accessing digital services.

04.10.2021

News & Communication

Retail Reply and Storm Reply Achieve AWS Retail Competency Status

Reply announced today that its companies Retail Reply and Storm Reply have achieved Amazon Web Services (AWS) Retail Competency status.

22.02.2018 / London

Event

Automated Commerce: Friend or Foe?

Retail Reply is hosting a forum on Automated Commerce in London on 22 February 2018. The event highlights some of the most pressing questions with regard to automation in commerce and provides an extensive view on the topic with expert speakers from various sectors.

21.09.2017 / London

Event

Automated Commerce Roundtable

Retail Reply hosts the Second 2017 Roundtable on the topic of Automated commerce, all the tools and technologies that are revolutionising the retail sector.

28.07.2016 / MyCustomer

Press Article

Omnichannel and the evolving role of bricks-and-mortar

What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still par​t of an omnichannel shopping experience​.​

18.07.2016 / Trust and Retail

News & Communication

Reply's research shows that trust can be built by end-to-end Customer Experience excellence

What role does trust play in the relationship between consumers and retailers? And how has this been affected by digital transformation? Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a research to understand the impact of trust on brand loyalty in this digital age.

27.04.2016 / A1 Retail

Press Article

The future of Retail

How will retail evolve over 2016? Jason Stanard, Partner at Retail Reply​, speaks about the future of Retail. To engage customers, it’s critical for retailers to think first about the conversation​, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.

04.04.2016 / Information Age

Press Article

A Retailer's guide to Cyber security

Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.​

19.01.2016 / Digital Marketing Magazine

Press Article

How Total Data Can Overcome Retail Challenges

With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply​, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.

Smart Store

Article

How realize the Smart Store with AWS

Nowadays Retailers are into a digital transformation inside the physical store. They are looking for new processes in order to implement a Technology Revolution at the Instore experience level. Retail Reply, together with Amazon Web Services, is designing an end-to-end journey with several use case, from the customer engagement outside the store until the payment.

OMNICHANNEL

Article

AWS Micro-services Architecture - The Omnichannel Enabler

Retailers’ investments today are digital driven and omnichannel focus, willing to reach out the best from any business opportunity. Retail Reply built a solution to address these needs. The approach used was driven by the goal to design a scalable and elastic platform in order to manage the pick and unpick of volumes in different time frames.