Improving workplace dynamics with Generative AI
A large multinational corporation active in the sectors of manufacturing, refining, and distribution of petroleum, chemicals, energy, fiber, and paper aimed to boost the efficiency and productivity of its information workers. To accomplish this, the company chose to integrate Copilot for M365 into its operations.
#Generative AI
#Microsoft Copilot
#Change management
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THE CHALLENGE
Accelerating Adoption of Copilot for Microsoft 365 Across the Workforce
Our client’s leadership identified the imperative to enhance employee efficiency, particularly among information workers. With a workforce of considerable scale, the client aimed to implement generative AI technology, specifically Copilot for Microsoft 365, across its organization. The challenge lay in promoting rapid adoption of this technology and ensuring that employees maximized its potential to optimize their workflows.
THE solution
Engagement and customized resources
Training Program
An 8-week program was designed to showcase the possibilities offered by Copilot, present general use cases, and facilitate the transition to new ways of working. The training sessions were structured to accommodate both live participation and access to recorded content via SharePoint, ensuring flexibility for all users.
Engagement and Community Building
Leveraging an existing Super User community, coupled with Technical Change Network Leaders (Tech CNLs), the conglomerate fostered an engaged community to drive adoption from the top down. This involved cascading messaging, promoting the benefits of Copilot, and gathering valuable feedback from users. Regular surveys and feedback mechanisms enabled the conglomerate to gather insights from end users and Super Users alike.
Customized Resources
Valorem Reply developed custom, reusable assets tailored to the conglomerate's specific needs. These resources, including guides and talking points, were instrumental in reinforcing training outcomes and aligning messaging across the organization.
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HOW WE DID IT
Empowering change with training and community
Valorem Reply’s initiative succeeded through a structured approach combining education, engagement, and ongoing support. The curriculum illustrated Copilot’s potential and facilitated a smooth transition to new work methods, using real-world examples to equip employees. Community involvement, especially by Super Users and Tech CNLs, ensured effective communication and alignment on campaign objectives, refining the approach based on feedback. A continuous feedback loop, maintained through regular surveys and feedback mechanisms, provided valuable insights from end users and Super Users, shaping future training sessions and refining the technology adoption strategy.
the benefits
Increased awareness, adoption and efficiency
The multinational corporation has made significant progress in implementing Copilot, thanks to Valorem Reply. This collaboration has equipped employees with essential tools and knowledge, positioning the company to foster ongoing innovation and growth in the digital era.
Increased Awareness and Adoption
Employees are now equipped with a better understanding of the Copilot's capabilities and are actively incorporating it into their workflows.
Improved Efficiency
The streamlined processes enabled by Copilot have resulted in tangible time savings for employees, allowing them to focus on value-generating tasks.
Data-driven decision making
The positive feedback received from customers regarding the effectiveness and personalisation of interactions with the chatbot, reflect a general increase in their satisfaction with the services offered.
Valorem Reply
Valorem Reply, a Reply company, is an award-winning digital transformation firm focused on delivering solutions around data-driven enterprise, IT modernization, customer experience, product transformation and modern workplace by leveraging the power of Microsoft technologies. Our Modern Work practice comprises of a strong group of digital workplace experts who create exceptional employee experiences for enterprises. Specializing in Microsoft 365, we build digital workspaces, world-class intranets, collaboration platforms, and business solutions that foster meaningful, online engagements for employees. Utilizing the magnitude of tools in Microsoft 365 and a robust adoption and change management strategy, our mission is to empower our clients' workforces to achieve more and to work better, together, faster.nition techniques to different use scenarios such as Smart Automation, predictive engines, document processing, recommendation systems and conversational agents.