The PAC RADAR by teknowlogy is a tool for holistic evaluation and visual positioning of software and ICT service providers on local markets. The PAC RADAR "Leading Providers of SAP Services in Germany 2022" rates Reply as "Best in Class" provider for SAP CX-related services and as "Excellent" for SAP S/4 HANA-related services.
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Acknowledgment
Leading provider of Salesforce-related services
Reply was honored in five sectors as "Best in Class" in the PAC INNOVATION RADAR for Salesforce-related services in Europe.
The study
The PAC INNOVATION RADAR is an instrument for holistically evaluating software and ICT service providers. Based on predefined criteria, PAC evaluates and compares the strategies, development, and market position of providers and their services and competencies. As a result, the study enables IT decision-makers to get an overview of the relevant players in the market.
Top rank for Reply in
Salesforce-related services
Salesforce is one of the fastest growing providers of company software in Europe. This represents a great opportunity for the partner ecosystem, which already comprises more than 500 consulting, implementation and development partners. Many of these companies rely on sector-specific consulting or provision teams, procedures, or resources.
The PAC INNOVATION RADAR scrutinized Salesforce-related services in different sectors. Reply was honored five times as "Best in Class".
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Salesforce-related services in Europe 2022
Energy and utilities
The Russian war in Ukraine, the associated supply bottlenecks, state intervention in prices and the conversion to renewable resources: There are many different reasons for the volatility in the energy and utilities sector. In order to be able to better deal with this market dynamism, many companies rely on the CRM offer of Salesforce and its industry cloud services.
PAC evaluated Reply as "Best in Class" due to its outstanding competence and market strength in the field of Salesforce-related services for the energy and utilities sector.
Salesforce-related services in Europe 2022
Financial services
The Salesforce platform features many different application options for financial service providers: For example, using them as a basis, banks develop dashboards to link queries and complaints and in this way facilitate new insights into customer interactions. By contrast, insurance companies deploy services for customer-oriented processing of claims and the administration of policies. Consequently, the financial services sector constitutes one of the largest Salesforce customer groups in Europe. The growing integration and AI capabilities of the services further enhance their attractiveness.
PAC evaluated Reply as "Best in Class" due to its outstanding competence and market strength in the field of Salesforce-related services for the financial services sector.
Salesforce-related services in Europe 2022
Communication and media
The boundaries between telecommunications and media companies have never been so fluid. Communications providers have long since ceased to rely only on connectivity services. Today, their portfolios also include streaming offers and digital experiences made possible by 5G technology. As a result, competition is intensifying and the pressure on individual companies increasing. This is why growing numbers of providers are relying on Salesforce’s CRM offer, which permits important insights. However, to support modernization initiatives, other services are in great demand.
PAC evaluated Reply as "Best in Class" due to its outstanding competence and market strength in the field of Salesforce-related services for the communications and media sector.
Salesforce-related services in Europe 2022
Manufacturing
The enormous pressure on global supply chains, the necessity to accelerate market launches and simultaneously meet constantly changing customer needs, and new sustainability requirements demand extensive changes in all areas of production. Consequently, many companies want to focus on data in their day-to-day business. Since the Salesforce cloud offering for the European manufacturing industry is still in its infancy, IT service companies are especially relevant for this sector.
PAC evaluated Reply as "Best in Class" due to its outstanding competence and market strength in the field of Salesforce-related services for the production sector.
teknowlogy | PAC is a European market analysis and consulting company for the IT sector. It combines the expertise of two companies, each of which has a long-standing history of success in market research and consulting as well as local presences in the fragmented European markets: CXP and PAC (Pierre Audoin Consultants).
Previous studies
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