November 21, 2024
MILAN
Arlanis Reply and Retail Reply are taking part in the Agentforce World Tour Milan on 21 November 2024, at Superstudio Maxi. Join us to discover how Agentforce agents can transform processes within your company. An Agentforce agent is a proactive and autonomous application that provides specialized, always-on support to employees or customers. Equipped with the necessary business knowledge, these agents perform tasks according to their specific role.
Why choose Agentforce?
- Customization and Integration: Agentforce agents can be preconfigured or customized according to the specific needs of your company. They integrate seamlessly with existing business data and processes.
- Autonomous Learning: They continuously learn and adapt to achieve desired outcomes, collaborating smoothly with employees through the business apps you already use.
- Multichannel Support: They operate across various channels, offering constant and real-time assistance.
Agentforce Agents - Service Agent, Sales Development Representative, Sales Coach, Personal Shopper, Campaign Assistant - are focused on defined areas but integrate with the Salesforce solutions already present in the company.
With Agentforce, you can quickly configure any agent from scratch using existing Salesforce tools like prompts, flows, Apex, and APIs. Specifically, you can collaborate with agents in these sectors: healthcare, banking, retail, operations, CX, analytics, and IT.
Our experts will be present with a dedicated booth, where you can learn more about how AI agents and Salesforce solutions can optimize your company's processes.
Further information on the event can be found here.
Arlanis Reply specializes in the design, development, evolution, and maintenance of Salesforce solutions and services. Arlanis Reply assists companies in creating and optimizing integrated processes in sales, marketing, and support. It combines extensive experience in CRM with expertise in products such as Heroku and MuleSoft, supporting advanced integration and automation approaches based on APIs. Through the application of the main clouds—Sales, Service, and Marketing—Arlanis Reply enables functionalities such as CPQ, Remote Assistance, Field Service Management, CTI Integration, Customer Engagement, Personalization, and Loyalty. Arlanis Reply brings cross-industry expertise to the market, spanning sectors from Financial Services to HLS, and including Energy & Utility, Telco & Media, Manufacturing, and Retail. Through its AI + Data practice, Arlanis Reply supports its clients in optimizing business processes, improving user experience, and reducing operational costs. Arlanis Reply helps companies reduce CO2 emissions, supporting the achievement of the United Nations' 2030 Agenda sustainability goals through the adoption of the NetZero Cloud solution.
Retail Reply supports its customers in the Retail, fashion and consumer sectors, in capitalising on the opportunities offered by the digital transformation and customer experience, in-store and online. With a specific range of skills focused on the design of IT architectures, store implementation, loyalty programme management solutions, the creation of online and mobile customer experiences, omnichannel implementation through microservice architecture and capacity-based planning, Retail Reply supports its customers throughout the entire transformation process, from the definition of the digital strategy, to its planning and all the way to the implementation of the solution.