Unificando as suas comunicações na prática

INTRODUCTION

Sytel Reply has a wide knowledge of the Unified Communications industry and it has worked with both enterprise customers and telecommunications providers with their UC strategies and deployments. Sytel Reply works not only on the technical intricacies of the products and services available, but also designing solutions for adoption, strategies for ensuring enterprises maximise their investments and ensure there are robust business cases to ensure savings are made. It interfaces at all levels, whether giving board level presentations or leading technical discussions.

The document provides some examples of the projects developed by Sytel Reply.

EUROPEAN EQUIPMENT MANUFACTURER STRATEGY FOR UC ADOPTION

A manufacturer of factory equipment with a global footprint, based in Europe, needed a UC strategy for moving from their legacy telephony and aging messaging systems to a cost effective UC solution for all their sites.

Outcome:
The client was able to identify the components of Unified Communications that were important to their infrastructure refresh. Sytel Reply extensive knowledge of the UC marketplace enabled it to shortlist a number of potential UC vendors and using the business case methodology gain approval for the expenditure for the migration. Using the knowledge gained in understanding their current plethora of legacy equipment and manufacturers, Sytel Reply develops a roadmap for moving to the new unified communications solution.

MAJOR TELECOMMUNICATIONS PROVIDER BUILDS GLOBAL CLOUD UC SOLUTION

A major telecommunications provider planned to build a cloud based UC solution to meet its customers’ need. They planned to utilise existing data centres but also to increase their global footprint by building strategic data centres across the globe to ensure geo-resiliency of their solution.

Outcome:
The client deployed a cloud based UC solution in Europe and Asia Pacific and it is due to manage the technical and delivery of the solution in the Americas in the next phase of the programme.

GLOBAL BANK CLOUD UC DEPLOYMENT

A major global bank headquartered in the UK, needed to invest in new technical infrastructure in its branches worldwide with the addition of a cloud based UC solution.

Outcome:
The client deployed a cloud based UC solution across the whole of its banking network with no reported outages. The bank was left with a 21st century UC solution enabling better collaboration across its staff and a step change in service to its customers.

CREATING A BUSINESS CASE FOR A GLOBAL FMCG COMPANY

A global fast-moving consumer goods company, headquartered in the US needed a business case developing that would show a positive financial benefit on the total UC deployment across all its sites.

Outcome:
Building a business case in today’s tough economic climate is key to the success of unified communications projects. Sytel Reply has shown that modelling of different scenarios, enabled the client to more easily see where the main cost drivers and savings opportunities were.

RE-IMAGINING BUSINESS IT INFRASTRUCTURE

An international authority in the construction industry identified IT and security deficiencies and wished to modernise whilst reducing cost of its overall technology budget.

Outcome:​
The results were a service orientated approach with an updated suite of solutions on the latest software versions consumed over a hybrid private and public cloud solution. New business critical server applications sensitive to network factors were hosted in state of the art data centres and accessed by all offices via a resilient MPLS network. To tackle the data sovereignty and security concerns, new AD, VPN, internet and backup / restoration services were designed and built within the private cloud and complemented with local office AD servers. The ​technology provided the basis to leverage a unified communications solution that included full telephony, collaboration and mobility services​, allowing for client leaders and employees to enjoy a more flexible working environment and to a reduction of business travel.