Best Practice

Remaking customer experience with AI & 3D

Explore the latest trend in customer experience, where AI and 3D take on new roles in both digital and physical channels, and deepen our tailor-made support.

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PRIVACY

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

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Next-gen retail: smaller stores, revolutionary tech

The physical retail network is going through a profound phase of renovation: stores with smaller square footage, high territorial coverage, and rich in digital solutions using frontier technologies aim to provide a valuable relational experience with the end consumer.

This is where technological solutions such as 3D and holographic devices for experiential content, virtual try-ons, or made-to-order services come into play.

As Reply, we play a leading role in the industry, managing more than 7,000 stores worldwide using our digital experience and innovative checkout solutions. We process transactions worth tens of millions of euros for luxury and fashion brands.

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AI & 3D in action

Our cutting-edge solutions

Reply harnesses exclusive assets and unique expertise to empower retail, automotive, and manufacturing brands, seamlessly guiding them on the transformative path toward enhanced omnichannel customer experiences.

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AI Product Discovery

Our AI-powered configurator harnesses the capabilities of real-time 3D technologies and Generative AI delivering a competitive advantage for brands.
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Retail Omnichannel Accelerator

The Retail Omnichannel Accelerator is a framework for managing orders and optimizing retail processes with an emphasis on the omnichannel strategy.
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3D Platform

Reply has developed a holistic view to strategically integrate 3D technologies in the product development process, enhancing the related digital assets and 3D resources within an end-to-end solution.
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3D & Mixed Reality

We create new customer experiences, combining digital content creation, AI and computer vision and advanced edge devices.

REIMAGINE YOUR DX WITH AI

Want to stay ahead in Customer Experience? Harness the potential of Reply's AI and 3D solutions to gain a competitive advantage.

Contact us

PRIVACY

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

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Real use cases & insights

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From showcase to purchase

Best Practice
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Retail forward: harnessing AI to drive efficiency and growth

Research
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Omnichannel and order management for fashion retail

Case Study
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Retail & luxury redefined: elevating the shopping experience

White Paper