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Explore the benefits, challenges and operational needs of dropshipping, and learn how LEA Reply can optimize the dropshipping experience for greater efficiency.
LEA Reply™ Dropship facilitates the use of the dropshipping model for e-Commerce shipments. It coordinates and oversees the entire cycle, from the supplier request, preparation of the order, packaging of the products and handoff to the courier. The solution can also manage after sales services such as home installations or pickups. The entire e-Commerce logistics process is effectively managed and monitored using dashboards, KPI charts and real-time notifications.
Dropshipping is an advanced e-Commerce technique that enables suppliers to prepare and ship products ordered by the end customer. This model, which has seen increasing application, guarantees considerable benefits, including:
A broader product range available on the e-Commerce site
Lower warehouse logistics costs
Fewer stock shortages
Reduction in financial flows, with products purchased from suppliers only after their sale
The application of the Dropshipping model introduces a more complex and intricate interaction with suppliers and couriers. A careful organization is therefore essential for maintaining the quality of the shopping experience without sacrificing KPIs related to the punctuality and completeness of deliveries. LEA Reply™ Dropship is the perfect solution for taking advantage of the benefits offered by this model, without reducing quality and control. The cloud solution offers strong advantages within a model in which tens to hundreds of suppliers and couriers are involved and tightly integrated.
LEA Reply™ Dropship is a simple and convenient solution for suppliers to adopt, and it offers various levels of integration: from complete system-system integration using web services, to a lighter collaboration based on a Web portal. Graphical KPIs and dashboards make it possible to guarantee the efficiency of the process and monitor order fulfilment activities, facilitating an integrated view of the progress of Dropshipping orders, as well as those handled using internal logistics.
FROM THE E-COMMERCE SHOPPING BASKET TO SHIPPING
Order fulfilment: Careful management of the progress of order fulfilment activities, according to a configurable workflow of states
Track & Trace: Functionality and integration for managing Track & Trace updates on the e-Commerce Portal
Supplier management: Structured organization of the supplier base connected to the internal organization based on purchasing centers and product categories
Courier management: Centralized integration with couriers, ensuring a consistent service and centralized cost management
Supplier integration: From a simple manual integration through a Web portal, to a fully integrated solution with the supplier’s WMS based on Web services
ADVANCED SUPPORT FEATURES
Inventory visibility: allows the supplier to provide information on available inventory, and LEA Reply™ Dropship updates the e-Commerce platform
Partial shipments: rules to enable partial order fulfilment
Supplier collaboration: internal chat system for communicating with suppliers - category management, both for specific orders and in broadcast mode (with all suppliers or with configurable supplier groups)
Carriers and shipping methods: structured management of couriers and shipping methods with automatic generation of tracking URLs for each shipment
Integrated interconnection with shippers: automatic generation of tracking numbers, shipping label printing and the printing and/or dispatch of the goods manifest
Invoicing: invoicing of accounts payable via EDI integration
Scheduling of deliveries and management of additional services: supports the scheduling of a specific delivery date/time for products that are delivered by appointment. Also facilitates the management and tracking of additional services (for example, installation of the new product and/or collection of the product being replaced)
Returns management: management of the returns process with the returned products sent to the supplier or the designated warehouse
Customer Service Management: user profile and visibility intended for customer support personnel with transversal display of information by product category and cost center.
LEA Reply™ Dropship offers the following benefits:
Complete integration between retailers and third party suppliers with inventory management
Real-time tracking and monitoring of orders
Single WMS and Dropshipping platform with integrated dashboard
Ease of integrating new sellers
Seller performance indicators
Broader product range available on the e-Commerce site
Lower warehouse logistics costs
Fewer stock shortages
Reduction in financial flows, with products purchased from suppliers only after their sale
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