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Notre cartographie du thème de l'informatique quantique dans tous les secteurs : aperçu des cas d'utilisation actuels et des opportunités futures.
News
12/03/2021
CRM and CX
with Reply
Reply is a leader in 2021 Magic Quadrant for CRM and customer experience implementation services worldwide
#CRM
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The big picture
A shift towards digital
experiences
Today’s customers are looking for a less ‘mediated’ relationship with brands but, at the same time, want a personalised experience, that can evolve alongside their changing needs and tastes.
The pandemic has accelerated the shift away from physical stores to fully digital and omnichannel shopping experiences.
The challenge
Rethinking and evolving businesses
To face new challenges, enterprises must rethink and evolve their business and operating models to allow themselves to execute at an unprecedented pace, leveraging the opportunities arising from technologies.
Reshaping customer journey
Enterprise businesses now need to effectively engage with prospects and customers across multiple digital touchpoints to ensure a frictionless, contextual and personalised experience. They need to make customers feel valued across the crm processes, namely marketing, sales, commerce and service, by building a single view of customer.
Hyper personalising
The Axulus Use Case Wizard helps experts to shape a clear use case for IIoT. Each use case requires clearly defined and measurable added value. This makes sure the solution is about the application and not only the technology. Loading pre-filled and customizable Use Case templates speeds up the innovation process.
Building innovative products and services
Building innovative products and services
Revolutioning customer engagement
Making a difference
Solutions with a human-centric
design approach.
Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX.
The pandemic has accelerated the shift away from physical stores to fully digital and omnichannel shopping experiences.
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