10 January 2025
Arlanis Reply, the Reply Group company specialising in Salesforce solutions and services, has been recognised by Salesforce for the second time as the "Implementation Partner of the Year" for Germany, Austria and Switzerland. This prestigious award, one of the most significant honours bestowed by the software company, is presented annually to celebrate exceptional achievements in the implementation and integration of Salesforce technologies that demonstrably enhance customer business success.
The "Implementation Partner of the Year" award is a testament to Arlanis Reply's technical excellence, innovative approach, and close partnership with Salesforce. It also highlights the diversity, number, and complexity of the projects completed, alongside the high levels of customer satisfaction achieved. As a long-standing Salesforce consulting partner, Arlanis Reply combines extensive expertise with a deep understanding of the Salesforce ecosystem, delivering tailored solutions for a wide range of industries.
The team successfully developed a groundbreaking Salesforce-based CRM application to enhance the service and sales operations of JobRad, Germany's leading leasing provider for company bicycles. The seamless integration of Salesforce's Sales Cloud and Service Cloud provides a comprehensive 360-degree view of the customer, empowering agents to effectively respond to each customer's specific needs and requests. Additionally, with a customised Salesforce Field Service solution, they automated staff planning at Mercer Stendal, enabling flexible and precise coordination of employee resources and reducing time by approximately 90%.
Filippo Rizzante, CTO at Reply said: "Through our our long-standing partnership with Salesforce, we have successfully delivered high-value projects for clients, leveraging Salesforce CDP for marketing, B2B and B2C commerce, as well as solutions in sales, service, and MuleSoft integrations. Being recognized as the ‘Salesforce Implementation Partner of the Year’ underscores our technical expertise and commitment to harnessing AI and cloud technologies to address our customers' industry-specific challenges.”
Reply
Reply [EXM, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com
Arlanis Reply
Arlanis Reply specializes in consulting, planning, developing and integrating Salesforce solutions and services. Arlanis Reply provides market leaders with seamlessly integrated solutions for all customer related processes for sales, marketing and services – from the initial contact to the long-term service business. Arlanis Reply configures all common Salesforce components such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud or App Cloud, adding individual programming with Heroku if required. With Mulesoft, Arlanis Reply provides an integration technology which allows you to develop, build, analyze, manage and monitor APIs and custom point-to-point integrations. In doing so, Arlanis Reply relies on agile project management methods and a project approach optimized for Salesforce introductions, which ensures maximum flexibility. www.reply.com/arlanis-reply/en/