WINGMAN

Your Digital Human Assistant

SCENARIO

In the fast-paced environment of Media, manual identification and categorization of live incidents can lead to delays in addressing critical issues, such as broadcasting interruptions or content quality issues.​ Organizations must adapt quickly to remain competitive but limited learning capabilities hinder their ability to glean insights from past incidents and improve future response strategies.​

WHAT WINGMAN IS?

Wingman is an innovative platform developed to support the monitoring and controlling of video stream broadcasts. Wingman's primary goal is to quickly and accurately address incidents during live video broadcasts.​

OUR EXPERTISE

Our expertise lies in providing cutting-edge AI-driven solutions for video service monitoring and incident resolution, tailored for media and broadcasting industries. Through our Wingman platform, we streamline the identification, categorization, and resolution of incidents in real-time, leveraging advanced technologies such as generative AI and multilingual data integration. Our solution handles high-volume operations, ensuring continuous availability and scalability, even during peak times. By automating workflows, Wingman reduces response times and operational costs while enhancing the accuracy of complex queries and fostering collaboration across teams.​

KEY POINTS

  • Multiple source of knowledge

    Documentation written in natural language, automatically generated structured documentation, alarms and tickets​

  • GenAI

    A type of artificial intelligence that is able to generate text, images, or other media in response to requests​

  • Multi-channel interaction

    Interation with the system via text chat, voice chat, and also via the Digital Human

CONCLUSION

Wingman revolutionizes video service monitoring by delivering fast, scalable, and AI-driven incident resolution. Its continuous availability and automation streamline operations, reduce response times, and cut costs, making it an indispensable tool for modern media organizations aiming for efficiency and excellence in content delivery.


Let's start working together right now. Drop us a line at to know more.