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As a partner in the Telco & Media industry, Live Reply empowers your business in an ever-changing world.
Due to their extensive experience in Telco & Media, Live Reply is able to respond quickly to the customer’s needs, offering a personalised and innovative engaging digital experience. This helps to ensure companies have the right appeal while increasing the revenue and growth of businesses.
We offer a wide range of services and stand out because of our exceptional skills in creating integrated and interconnected digital ecosystems. These focus on providing digital experiences, as well as supporting customers throughout the entire process.
Thanks to our business-oriented vision, innovative thinking, implementation of cross technological innovation, guided by a data driven approach, we are able to face challenges in a constantly evolving context, to ensure effectiveness for our customers.
How we support our clients
In the Telco & Media industry, it is crucial to employ a strategy which is based on actively listenining to the customers and thoroughly analysing their data. Being competent, innovative and able to quickly adapt to the new technologies in the right, smooth and effective way is pivotal for offering the customers a consistent experience in all the distribution channels.
We change the status quo by introducing new rules, methods and innovative strategies based on edge technologies. We count on the digital services on a software delivery chain which is resilient and can adjust itself to the external changes:
Cloud native application
API based architecture
Total monitoring
We provide front end solutions, allowing customers to enjoy the services smoothly without reducing the quality. We offer support for the video distribution & consumption for both live events and VODs, as well as custom development to allow video enhancement through a synthetic ecosystem. We adapt and integrate enabling technologies by developing custom solutions through innovations such as VR, AR and Metaverse.
We actively listen to the customer’s feedback, analyse and evaluate customer interactions to gain insights and adapt the product or service to best match client expectations.
In order to create our customer data-driven decisions and follow the market trends, we approach it in several ways:
Using NPL machines
Monitoring data sources
Building and maintaining a DATA HUB
We take care of the digital experience of our customers, offering solutions to manage the services provided. We implement services based on customised solutions to meet final users’ needs, boosting the digital transformation during all phases of planning, such as the creation of the self care mobile app. We also enhance the final customer's support by providing digital assistance through AI services, such as digital humans.
Working towards objectives,
striving for the best and being
able to face the changes
We always feed
our curiosity
Work with sharing and
mutual support
Comparison is essential as a
positive stimulus for
improvement