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Design, implement & evolve your Cloud Centre of Excellence
Reply can assemble a team of Cloud specialists to meet you and your team for a CCoE discovery workshop.
Managing Cloud Platform Customers
Organisations in the process of adopting Cloud, or those that have moved to or started in the Cloud must consider how it enables and governs its internal and external Cloud platform customers. A CCoE is an effective way to achieve this, and Reply is an excellent choice to design, implement and evolve your CCoE.
Reply can enable your organisation, leveraging a methodology developed to design the key components, drawing from Reply’s Cloud Adoption Framework for Enterprise (CAFFE), you will establish a working CCoE. These key components can be provided as a packaged framework with a clear step plan.
Reply’s approach to CCoE
Reply will guide you and your organisation through the following steps to establish a CCoE.
Vision & goal alignment
Define the vision & case for change
Qualify alignment with stakeholder(s) & team(s)
Communicate, publish & promote
Design principles
Tech principles e.g., infrastructure only
People principles e.g., internal / external ratio
Customer principles e.g., ‘white glove’ service for all
People & technology functional design
Establish Cloud service requirements
Define governance for review & approval
Develop functional design(s)
Process domains
Qualify business system components
Define business system groups
Define interactions between teams & organisations
Operating model
Qualify ‘as is’ operating model
Define target operating model (the desired state)
Design operating model based on step 1-4
Organisation design
Roles, responsibilities & skills
Team(s) structure
Learning & development plan
Tools & metrics
Define metrics across CCoE products & finance
Design Cloud service tooling
Incorporate with operating model
How to get started
Reply can assemble a team of Cloud specialists to meet you and your team for a CCoE discovery workshop. Workshops are run be experienced facilitators, and a key outcome is a taster of the first two steps in our methodology, namely, Vision & goal alignment and Design principles. Get in touch to find out more.