Support Tailored to your needs
At WM Reply we understand that different customers have different support needs. That's why we tailor our support services to offer the right solution for your organisation. Larger intranet customers using platforms with business critical services may prefer to choose our comprehensive 360 Support option. Our annual service includes a robust SLA, giving security and peace of mind whatever the issue. Or perhaps flexibility is key to your business. Our Support Pots can be offered to best suit your needs, to be used only as and when you decide; whether that shoud be for technical help, training or even that extra development.
24/7 Support
With access to our support management portal, you can keep up to date on your requests 24/7. Your support partner will be available via phone, email or online ready to solve your issue, when you need them.
Highest level experience
We provide support to the intranets of some of the best known brands including Barclays, Vodafone and Marks and Spencer. Offering you access to material experts and industry professionals to help maintain your SharePoint solution, keeping your organisation running smoothly.
Vital ASSISTANCE WHEN YOU NEED IT MOST
"When our document library user permissions were broken by an employee, WM Reply was able to fix the issue before our sensitive information was seen by the whole company. Life savers." - Client Feedback
Want to discuss your support needs?
If you believe our SharePoint support services could be helpful in your organisation,
get in touch.
You've just invested a lot of time, resources and money into a new digital solution. But what good is that effort if your employees don't join you on the journey?
UPGRADES & MIGRATIONS
In order for a business to stay ahead, it’s vital that their technology grows and develops with them and their people.
Having invested time, money and resources into your SharePoint solution, it is vital that you and your colleagues will continue to maintain and use it.