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With the approaching end of support for SAP CRM many companies face a pivotal decision: transitioning to a new system. SAP S/4HANA Service offers more than just a technical upgrade. Seize the opportunity for more efficient processes and seamless integration of innovative applications and technologies such as AI and ML.
SAP CRM has been a reliable solution for managing marketing, sales and service processes for many years. Key functionalities include centralizing customer data and streamlining processes. The system stands out for its high adaptability to individual workflows. However, SAP CRM 7.0 is currently the last version available on the market and its support will be phased out in the coming years. Transitioning to a new CRM solution will be inevitable.
SAP S/4HANA as the modern alternative for customer management and enterprise resource planning (ERP). The service module, in particular, takes over many functions from SAP CRM. The transition is more than just a technical upgrade - it is a strategic move that enables your company to remain competitive in the long term.
Migrating to SAP S/4HANA Service eliminates the limitations of SAP CRM and offers all benefits of S/4HANA:
S/4HANA provides a unified platform that seamlessly connects various business processes in sales, service, finance, and supply chain management. This enhances collaboration within your company and helps eliminate silos.
Transitioning to S/4HANA Service allows you to redesign and streamline workflows, reducing complexity and increasing efficiency.
In combination with the SAP Business Technology Platform proven CRM functions can be integrated with modern cloud-based applications and extensions.
With support for cloud-based deployment, you can dynamically scale your operations to meet evolving business requirements.
With native support for advanced technologies such as artificial intelligence (AI) and machine learning (ML) you can drive personalized interactions, enhance the customer experience and optimize your operations.
By consolidating systems and adopting standard functionalities you can reduce your overall operating costs.
The roadmap of SAP ensures that S/4HANA remains at the forefront of technological advancements providing you with a sustainable foundation for growth.
The system is fully integrated into SAP S/4HANA and eliminates the need for intermediate solutions. This has significantly reduced total cost of ownership (TCO) by preventing replication errors and ensuring immediate consistency. The integration between SAP CRM and ERP is now much deeper and more flexible, making all data and functions seamlessly available.
Durch den Einsatz von SAP Business Technology Platform (BTP) wird Innovation gefördert. Dies umfasst die Nutzung von KI- und Integrationsfunktionen. Gleichzeitig wird der "Keep the core clean"-Ansatz beibehalten, indem individuelle Funktionen auf SAP BTP entwickelt werden.
UI and HANA innovations ensure a consistent and modern user interface with SAP Fiori 3, built on SAP CRM WebUI technology. The native HANA database significantly enhances performance and enables integrated, flexible analytics across SAP CRM and ERP data. This non-invasive innovation leverages existing SAP CRM investments and enables a gradual adoption and migration.
The transition from SAP CRM to SAP S/4HANA Service requires a well-planned approach tailored to your company's specific needs. Our experts are happy to support you in developing the right strategy for your transformation. Syskoplan Reply has years of experience in this field and knows exactly what matters. We analyze your framework conditions and develop the optimal approach based on them.
Greenfield-Approach
Technical Transformation
Clean-Core-Approach
Step-by-step migration
With this method, existing processes are redesigned using the standard functionalities of SAP S/4HANA, significantly streamlining traditionally complex workflows. The best practices integrated into S/4HANA enable cleaner configurations and more efficient operations.
However, this approach requires significant process changes and may face resistance from users accustomed to current workflows.
This strategy focuses on reusing and migrating existing CRM configurations, developments and extensions into the S/4HANA environment. It ensures business continuity by maintaining familiar processes while leveraging the enhanced performance and capabilities of S/4HANA. While this approach is faster and less disruptive than a complete redevelopment, it may carry over inefficiencies from the legacy system.
This innovative strategy aims to minimize customizations in the S/4HANA core system by shifting them to SAP BTP. By outsourcing custom developments to SAP BTP, you maintain a clean core, simplifying upgrades and reducing maintenance costs. This approach leverages cutting-edge AI and ML while ensuring the system remains flexible and adaptable to future requirements.
Instead of a one-time overhaul, this strategy involves a step-by-step transition of components, starting with less complex modules or regions. A step-by-step migration minimizes disruptions and allows for testing and refining the new environment before full implementation.
This approach requires careful coordination to manage the coexistence of CRM and S/4HANA during the transition period. By selecting the right strategy or combining elements from multiple approaches, you can align the migration with your goals, timelines and risk tolerance.
Syskoplan Reply specialises in the consulting and implementation of SAP technologies. As a long-standing and multiple award-winning SAP Gold Partner, Syskoplan Reply reliably accompanies companies on their way into the digital future. We focus on the use of SAP solutions as a central platform for the transformation of business processes and customer experiences. With the customised concepts of the experts, companies secure decisive competitive advantages. They benefit from our innovative strength, agility and extensive project experience in a wide range of industries. Syskoplan Reply's portfolio covers all facets of modern SAP architectures.