Best Practice

SAP cloud solution for CRM and customer engagement

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Generating customer satisfaction

Cloud Solutions aligned to Customer Engagement offer end-to-end enterprise processes reflecting customer insight and personalized engagement. For the best possible customer satisfaction, better customer experience and more accurate forecasting.

Enhancing performance in sales organisations is a complex challenge. SAP Customer Management Solutions offer a broad set of tools to engage customers far beyond traditional CRM systems, helping to develop end-to-end enterprise power, acquire deep customer insights and promote personalized interaction.

The mobile-first interface enables real-time monitoring, processing and prompt interaction. Aligned to winning customer commitment, the solutions available enable establishment of the right sales processes and offer a complete overview of all activities during the customer's expereience, with social monitoring part of the package. Leading to guide selling activities and social collaboration, this Cloud solution empowers the entire salesforce to success.

The benefits

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State-of-the-art customer interaction
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Up-to-date devices/media for sales
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Growing revenues/increasing market shares
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Increased loyalty and customer lifetime value
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More accurate forecasting
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Prospecting earlier in the buying cycle

The solution

Your SAP CX solution is based on one or more of the following corresponding products:

SAP Sales Cloud

SAP Service Cloud

SAP Emarsys

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Case Study

Digital service transformation at GEA

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Syskoplan Reply

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