AI Chatbot for Documentation

How Retrieval Augmented Generation makes it easier to find the right information

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I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

The challenge of internal documentation

In today's fast-paced business landscape, internal documentation serves as the invaluable foundation of knowledge, empowering teams to work efficiently and make informed decisions.

Enterprises often have gigantic amounts of documentation, which are accumulated over years. Information retrieval from these gigantic sources of documentation is a time-consuming activity and leads to productivity loss and incomplete retrieval in case of unstructured documentation.​

Keeping the overview with AI

This is where our AI chatbot comes into play. It uses Retrieval Augmented Generation (RAG) technology to retrieve internal documentation, enhancing the company's search using state-of-the-art Large Language Models (LLMs). The solution is based on AWS services such as Sagemaker and accelerates productivity by drastically reducing the time-to-answer and can perform additional actions such as summarization on user request. To create a personal feeling, the chatbot is fine-tuned to respond to users in a consistent style.

The features of our AI chatbot

Our chatbot helps you to master the challenge of internal documentation. It is characterized by the following properties:

Security by
design

Security by
design

The chatbot solution is designed to guarantee security on two levels. Our experts have designed the chatbot architecture inside a Virtual Private Cloud (VPC), thus ensuring safety and privacy from external actors. The chatbot also enables employees and customers to directly chat and extract insights from their proprietary data, thus reducing the possibilities of information leakage to third parties.

Increased
Hallucination Resistance

Increased
Hallucination Resistance

Modern AI chatbots are often prone to hallucinations if they are asked a question from outside their training corpus. Our chatbot utilizes Retrieval Augmented Generation (RAG) and efficient prompt engineering to ensure that it does not hallucinate, and says no if it is not confident about the results.

Low
latency

Low
latency

Employees often spent large durations of time in searching for information in their humongous databases, leading to productivity loss. Our chatbot not only reduces the search time from hours to a few seconds, but is also able to reason and generate unique insights from your data.

Multiple Sources
Integration

Multiple Sources
Integration

From Confluence to PDF, from Notion to customized websites, our AI chatbot solution is capable of ingesting data from a variety of sources. The integration flexibility opens up a plethora of opportunities, to leverage information from multiple unstructured data sources and generate actionable insights.

What our customers say about the solution


The generative AI chatbot developed by Reply will accelerate our cloud journey effectively. This chatbot is a great example how innovative technology can be utilized to solve practical use cases within a very short time-to-market. It reduces barriers to search knowledge bases for our internal stakeholders and expected to require limited additional effort to be extended to more use cases.

Michael Pawelke
Product Owner AWS Foundation Services
Audi AG

Boosting your internal documentation

You would also like to benefit from the strengths of our AI chatbot? The experts at Strom Reply will be happy to advise you and adapt the chatbot to your specific use case. Take advantage of our extensive experience and in-depth expertise to sustainably improve your internal documentation.

Benefit from ...


93%

Accuracy

99%

Reduction in Information Retrieval Time

1

Single Pane of Glass

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    Storm Reply

    Storm Reply is specialized in the design and implementation of innovative Cloud-based solutions and services. Through consolidated expertise in the creation and management of Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS) Cloud solutions, Storm Reply supports important companies in Europe and all over the world in the implementation of Cloud-based systems and applications. Storm Reply is AWS Premier Consulting Partner.