Sprint Reply delivers intelligent automation and chatbot solutions through leading technology partnerships.
ABBYY is a global leader in the development of document recognition, content capture and language-based technologies and solutions that integrate across the entire information lifecycle. This technology plays a key role in our Intelligent and Robotic process automation based automation where it enables the automatic digitisation of use cases that require a level of data entry such as paper forms, receipts, invoices, or shipping labels.
Blue Prism is a product which allows its customers to deploy a ‘Virtual Workforce’ of software robots to automate repetitive, manual tasks much more efficiently and accurately than their human counterparts. With proven results in Banking, Telecoms, Retail and the Public Sector, it offers our clients a way to dramatically improve business agility and productivity without significant up front investment, and lays the foundation for exploitation of cognitive and intelligent automation.
Celonis is the recognised market leader in Process Mining. It delivers a data-driven process view in minutes. Within the market of Process mining tools it is the only one to combine Process Mining with Task Mining to get you the most complete, dynamic view of how work gets done. In the combination with RPA and IPA it enables our customers to not only implement process improvements, but utilise internal data to measure ROI and identify further opportunities for optimisation.
myInvenio is a process mining platform that enables us to discover, monitor, and optimise business processes.
UiPath is a leading Robotic Process Automation (RPA) software vendor providing a complete platform to help organisations efficiently automate business processes.UiPath allows us to offer attended & desktop automation to our customers. UiPath also offers features which can accelerate development, lowering the up-front investment required, and making RPA more accessible to SME customers.
Reply utilises the Twilio platform to provide an omnichannel experience for customers through chatbot integration with live chat, and extending Chatbots through to additional channels such as voice, SMS, WhatsApp, and Facebook Messenger.Twilio is key to our conversational interface proposition and integrates with our customer facing chatbots to host our custom agent optimisation components such as real-time conversation translation and Google CCAI agent assist features.
Automation Anywhere combines conventional RPA with intellectual elements like natural language understanding and reading of any unstructured data.
Sprint Reply leverage the global Reply partnership with Microsoft to provide automation capabilities to our customers utilising the Microsoft Power Platform (Flow, Power Apps, and RPA) and also using the Microsoft Bot Framework and Azure services to develop conversational interfaces and chatbots that natively integrate with Microsoft Teams.
Our customer facing chatbot development has a strong relationship with the Google platform where we create conversational interfaces for customers using Google Dialogflow and utilise the Google Cloud platform to provide real-time translations for contact centre agents and provide suggested live chat responses using Google Contact Centre AI agent assist capabilities.
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