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In the last couple of years, outsourcing has become more and more of a trend within different subject areas because it reduces costs, frees IT resources for innovative projects and brings in external expertise.
However, standard service usually never matches with the individual needs of a business driven company. To solve this issue, service providers need to ensure seamless and individual cooperation.
Spike Reply is convinced that an on-site managed service delivered from a highly trained consultant leads to the best results for the client. Therefore, the team offers locally managed service departments in several countries, including Italy and Germany. This provides high quality and individual services using automation techniques and aspects of the ITIL framework. Keeping costs low, but staying in close contact with clients the consultants provide a service hotline as Single Point of Contact. Historically originated in the area of network operations Spike Reply designs services together with the client. For this, the consultants offer a high level of expertise on relevant topics and knowledge on vendor products.
24x7 service operation and support from a local office in Germany or Italy
Providing a German- and English-speaking service hotline
Supporting the most relevant vendors currently on the market
Including Asset and Configuration Management
Network- and Security Monitoring, as well as SIEM and SOC services
Individual design, based on customer use cases and existing security processes
On-Premises, Public or Private Cloud installation, based on individual privacy requirements
Managed operations for any solution
Seamless integration with individual processes, optionally on-site or with a client-specific ticketing system
Automation of business processes or flexible manual services
Spike Reply is delivering highly individual and innovative services with a focus on security technologies. Clients benefit from solutions which fit their individual requirements just the way they need them.
of cybersecurity, from standards and best practices to processes, procedures and technologies
in different industries and complexity levels
to every customers’ security needs and management expectations, thinking "business first"
to transfer competences to clients
awareness for effective cybersecurity management
Spike Reply is the company within the Reply Group focusing on cybersecurity and personal data protection. Its mission is to safeguard the values and privacy of people, companies and processes in order to support the growth of a global, sustainable digital world through innovation. Confidentiality, integrity and availability of systems are top priorities. Together with its partners, the company provides vendor-independent consulting services to help enterprises achieve a group-wide, security-oriented culture.