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Delivered on time and within budget.
Discover how Open Reply UK supported IPC EMEA's digital transformation by leveraging Liferay DXP to achieve measurable success on time and within budget.
Before the implementation of the new platform, IPC EMEA faced several operational challenges:
Challenge: decentralised management across regions
IPC EMEA's operations were fragmented across various regions, leading to operational inefficiencies. This decentralised structure resulted ni inconsistent workflows, communication barriers, and difficulties in maintaining standardised processes across the organisation.
Challenge: limited flexibility in web content updates
The Business and Marketing teams struggled to update web content efficiently due to the ineffective implementation and configuration of their legacy CMS platform. This lack of flexibility greatly extended the time to market for content updates, limiting their ability to respond quickly to changing business demands.
Challenge: inefficient content tracking
There was a lack of efficient tools or systems for tracking the content publication process. This caused delays ni content delivery due to missed
deadlines, unclear content statuses, or poor visibility of the content's publication progress.
How we addressed and resolved key challenges
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The implementation of the new MyPiC platform addressed these challenges and transformed IPC EMEA's operations, offering enhanced efficiency and streamlined workflows.
Solution: centralised management across regions
The MyIPC platform introduced a centralised management system that unified operations across all regions. This resolved the previously fragmented and decentralised structure, ensuring more consistent workflows and better communication for Subway Franchisees.
Solution: enhanced flexibility in web content updates
With the modern MyIPC platform, web content updates became faster and more efficient. The user-friendly drag and drop editor interface enables teams to quickly make content changes without relying on complex systems, dramatically reducing time to market. This improvement empowers teams to react swiftly to business needs and market demands.
Solution: efficient content tracking
Through Liferay DXP capabilities we introduced content tracking abilities, giving teams full visibility into the content publication process. With automated tools to monitor deadlines, track content status and oversee the entire publishing workflow, the platform minimises delays and enhanced transparency, ensuring on-time content delivery and improved operational efficiency.
The successful collaboration between IPC EMEA and Open Reply UK serves as a prime example of how effective teamwork, alongside using advanced technology such as Liferay DXP, can significantly enhance business outcomes and facilitate digital transformation.
From the planning to execution, Open Reply's commitment to delivering customised solutions ensured that the platform was not just a technological upgrade, but a transformative tool that empowered Subway franchisees to better manage their operations, stay up to date and engage more meaningfully with IPC EMEA.
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