Driving innovation through intelligent business applications

Light Reply accelerates modernization and growth for organizations through AI-powered, business applications and low-code solutions.

Empowering digital transformation

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Intelligent business applications are the cornerstone of digital transformation, empowering organizations to evolve, grow, and meet the dynamic needs of customers while capturing new business opportunities.
At Light Reply, business process transformation is in our DNA. Our approach optimizes investments in existing setups and utilizes cutting-edge technologies, AI, and low-code platforms to innovate and drive efficiencies.

  • We specialize in building business cases and roadmaps for D365 incremental adoption and proactive support for D365 setups.

  • Guide and assist in adopting new technologies through change management and adoption services.

  • Provide guidance to maximize investments for customers working with other partners.

Our technology toolkit

We deliver value across organizations by prioritizing stakeholders' needs. Whether you are looking to drive efficiencies, build custom applications or need to understand which tool is right for you, our team of subject matter experts is prepared to engage with business leaders on the adoption of Microsoft Business Applications. Business Analysts can collaborate with CROs and CMOs on strategies, while Solution Architects work with CIOs on technology integration. Service Managers discuss commercial strategies with Chief Commercial Officers, and AI through Copilot for Microsoft Business Applications is pivotal in consulting with Business, IT, and Operations.

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Take you business to the next level with AI

Through the orchestration between AI/ML and Microsoft Business Applications, we facilitate the enhancement of out-of-the-box functions, enabling Copilot for Dynamics 365, and Power Apps, and as an accelerator for custom development. 

  • AI/ML Integration: Enhance Microsoft Business Applications with advanced AI/ML capabilities.

  • Copilot Enablement: Accelerate custom development, enhance Customer Service and Sales experiences, and automate app development with Power App.

  • Power Automate: Streamline processes for Customer Insights, Sales, and Customer Service.

  • Power Apps: Develop custom applications without heavy coding.

  • Solution Design: Experts in solution architecture and business analysis.

  • End-to-End Support: Full-spectrum services for Customer Insights, Sales, and Customer Service.

  • Common Data Model: Manage data across all Dynamics 365 and Power Platform applications seamlessly.

  • Integration: Ensure smooth integration with third-party applications.

  • Security & Compliance: Utilize Dataverse for robust data security and compliance.

Why partner with us

Supported by a Global network: As a part of the Reply Network, we serve a diverse global clientele ranging from SMBs to large enterprises.

Collaborative approach: We offer consistent checkpoints and working sessions throughout the engagement to align on approach, prioritization, and progress.

Rigorous project management: Our PMO methodology includes a clearly defined project plan and deliverables, ensuring timely completion with an emphasis on socialization and stakeholder engagement.

Strategic expertise: Leveraging our deep expertise in Microsoft Business Applications and proven methodologies, we serve as trusted thought partners. We believe in collaborative learning and achieving impactful client outcomes together.

Our experience

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A guide to CRM implementation best practices

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How implementing a CRM system requires aligning it with business processes, balancing customization with cost, and designing a robust data model. Partnering with a system integrator ensures scalability, maintainability, and maximized ROI for long-term success.

Day in the life of an Account Executive

Best Practice

Explore how an AI-powered CRM transforms a typical workday by eliminating inefficiencies and streamlining tasks. From automating routine activities to providing real-time insights, see how this intelligent tool can transform your day-to-day.

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The low-code revolution

White Paper

Reply adopts different approaches to low-code technologies which vary based on the impact on the organisational structure.

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How low-code is revolutionizing lead management

Case Study

Low-code automation can provide quick and accurate lead routing while bridging software gaps and addressing major business and sales challenges across organizations of all sizes. Learn how Reply can help.

Empower sellers to win across thesales funnel with Microsoft Dynamics 365 Sales

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This infographic explores how you can empower your sales team to succeed at every stage of the sales funnel with Microsoft Dynamics 365 Sales. Leverage advanced tools and AI-driven insights to boost efficiency, enhance customer engagement, and close deals faster.

7 essential CRM features for enterprise businesses

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Identifying the key features that align with your team's needs is essential to selecting a CRM that can maximize your sales potential. Explore the 7 essential considerations when evaluating the right CRM in this infographic.

Achieving sales success with Microsoft Dynamics 365 Sales & AI

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Learn how you can unlock sales success with Microsoft Dynamics 365 Sales & AI by streamlining your sales process, boosting productivity, and driving intelligent decision-making. 

Discover Copilot in Microsoft Dynamics 365 Sales

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Explore how Copilot in Microsoft Dynamics 365 Sales is built to enhance sales efficiency and effectiveness. By automating routine tasks and providing predictive insights, Copilot helps sales teams streamline workflows and improve customer interactions.

Reflections on GitHub Copilot

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One of Light Reply's consultants offers in-depth reflections and insights on Github Copilot in this informative article.

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Explore how our tailored solutions can transform your business.

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