The Power of Generative AI To Transform the Public Sector

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Generative AI in the Public Sector

In 2023, generative AI gained widespread attention, fueling a surge in investment expected to grow exponentially. Projections indicate that generative AI is expected to account for 12% of total AI investment by 2027, a significant increase from the current less than 1%.

While initial investment has been primarily from the private sector, there is recognition of generative AI's potential benefits for the public sector, offering improved services through the modernisation of processes and enhanced interfaces.

Despite the critical role of public services, a cautious approach is necessary to ensure the safety and reliability of new technologies, especially in light of recent incidents like a generative recipe service producing toxic outcomes. As generative AI advances, a balanced approach is needed, urging public sector leaders to understand its capabilities and risks to harness its potential for service improvement.


WHY GOOGLE AND GO REPLY?

Go Reply is a Google Cloud Premium Partner providing services in cloud strategy and migration, cloud hosting, data, AI/machine learning, and security, and is part of the wider Reply network.

Google is a great AI partner for the public sector because of its maturity and pioneering role in GenAI, having laid the groundwork with the open source Transformers research, and its enterprise-ready generative AI offerings and ability to integrate these securely into its existing cloud services, which already lead the market for data and machine learning. For the public sector, this leads to enhanced security and a guarantee that the service can be scaled as required.

The widespread implementation of generative AI in the public sector is still in its early days, but getting proactive about exploring the possibilities today will be the key to reaping the benefits in the future.


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