For insurance brokers, the search for the right insurance product for their customers is often time-consuming and frustrating. Online portals offer comparison options that allow insurance products to be weighed against each other in terms of price-performance ratio and other criteria (e.g. scope of coverage and amount of own contribution). But the wide range of available information, including product sheets, advertising brochures and terms and conditions, can be overwhelming and lead to uncertainty.
In addition, decision-making requires not only comprehensive expertise, but also a precise assessment of the individual needs and financial options of customers. Insurance brokers are faced with the challenge of filtering out the best offers for their customers from the wealth of information and at the same time maintaining their independence and objectivity.
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The integration of our Generative AI (GenAI) tools provides effective support for insurance brokers to overcome the challenges of choosing insurance. For example, they can use our insurance-specific chatbot to upload documents and ask questions about the content of these documents. With the help of an OpenAI connection, the chatbot itself can analyze extremely complex insurance documents and extract and present the relevant information. Retrieval Augmented Generation (RAG) adapts the chatbot's answers to insurance-specific contexts and technical terms in order to recommend tailor-made and customer-oriented solutions. In addition, our dedicated PDF parsers, which are adapted to specific document layouts, make it easy to read and vectorize document content, which has enormous advantages.
Die Implementierung von GenAI-gestützten Lösungen bietet verschiedene Vorteile für Versicherungsmakler:
1. Brokers can compare offers more quickly, which gives them more time for personal customer service.
2. GenAI enables a deeper analysis of customer needs and behavior, which means that tailor-made insurance products can be offered that are better tailored to clients' individual requirements.
3. In addition, the integration of GenAI enables a more transparent insurance comparison. This strengthens customer loyalty and confidence in the independence and competence of brokers
4. Our experts at Fincon Reply combine many years of experience in insurance projects with various AI-based methods to find customer-oriented solutions.
Let us work together to find the optimal solution for your data — perfectly tailored to your business context.
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Fincon Reply is a business and IT consultancy specializing in the financial services industry. Fincon Reply proactively advises banks, the Sparkassen Finance Group, insurance companies and near-financial companies as well as their suppliers on their digital transformation. The company provides on-site support with specialised teams of consultants and developers and delivers turnkey solutions.
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