Outbound KPI

The KPIs for the outbound goods process are the most crucial, critical and monitored, because of the direct link between outbound processes and the recipients of the goods, whether they are end customers, the stations of a production line, or another site in the logistical network. Knowing how the outbound goods process is performing is fundamental in order to ensure that resources are assigned in a balanced way to the right activities, to monitor the quality of the service provided to customers and to determine and compare trends according to different drivers.

The pre-configured set of dashboards allows the following to be determined and analysed in particular:

• volumes managed and their progress over time in relation to shipments, such as the number of orders, delivery notes and journeys, their average composition in terms of packages, weight, volume, ...
• the volumes handled and their progress over time in relation to picking activities, such as the number of outbound missions and their subdivision into batches
• the quality of the service provided to the end customer, in terms of the promptness with which orders are fulfilled, the completeness and quality of deliveries, including the incidence of later orders, the average quantities missing or the incidence of returned goods.
• the lead times required to perform the outbound process, such as the average times needed to pick and fulfil orders and the respective productivity.
• ​the distribution of orders, on a geographical map, between customers and recipients.