Telco

In recent years the telecommunications industry has been in continuous expansion: important technological advances and the liberalisation of the market have caused an increased availability of services and products. Warehousing management for supply to sales points, distribution to the end user for equipment sales, replacements or repairs, is getting increasingly complex and essential for maintaining customer satisfaction.

Reply’s experience in warehousing management for the telecommunications equipment market (mainly mobile phones) has led to the definition of a vertical solution that answers the industry requirements. It offers maximum flexibility and speed in dealing with orders, paying constant attention to product availability in order to keep stock to a minimum and providing maximum visibility of all the necessary management information.

Click Reply™ vertical WM responds to industry needs through:

• Traceability of individual items: management of multiple serial numbers
• Rapid dispatch and flexible order management in order to respect Cut Off stated in the offer of services agreed with the end customer
• Value added activities (quality control, kitting, skitting
• Returns management
• Technical assistance and repairs management

Click Reply™ vertical TMC supports:

• Product serialisation
  • ​configuration of serial numbers associated with the article: type (including IMEI, TACS, ICC-ID SIM card, Scratch/Value card, ADSL modem), length, format, registration of all main handling activities
  • Serial number management of individual product
  • Serial pack" management: automatic deduction of serial number of all parts in a package by reading the first serial number
• ​​​​Order di​spatch planning: management of reception and delivery cut-offs
• Shipping planning according to carrier and line, in view of limitations on volume, weight or value.
• Management of changes in personal details of consignee.
• Quality control.
• Kitting, with or without bill of materials, and with or without the definition of logical sets of elements.
• ​Pack skitting (containing a kit made up of different items) or package skitting (containing more than one of the same product).
• Change of code numbers, change of properties.
• Management of returns.
• Warehouse management of technical assistance (File Management Module).
• Traceability of process by means of:
  • dealing with anomalies reported by end users to call centres
  • shipping of replacement equipment and/or accessories and collection of faulty items
  • dispatching faulty items to repairers/manufacturers
  • incoming items from repairers/manufacturers with the following status: reconditioned, repaired or irreparable
  • shipping by arrangement with end customer (Call Centre module)​
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