One of Arlanis' clients is an innovative pharmaceutical company dedicated to the development of integrative high-tech solutions to transform chronic disease management into an experience of care and attention for the end customer. The implemented solution is representative of a specialized telemedicine service for the chronically ill and is integrated into a collaborative medicine platform.
Based on the potential of Salesforce's Health Cloud module, Arlanis Reply is committed to developing, implementing and maintaining a scalable multi-channel platform that guarantees the end customer a solution that can strengthen the relationship between caregivers, patients, nurses and specialists.
Available around the clock via email, internet and cell phone, it ensures that patients and caregivers can be supported directly. It enables monitoring, messaging and remote care and offers the option of making an appointment with a specialist if required, enabling the customer to increase the efficiency of services for patients.
Collection of clinical data
Salesforce Health Cloud was nominated as a Leader by Forrester among healthcare CRM vendors and is the solution that drives 1-1 engagement through collaboration across all stakeholders in the care of individuals.
Through the Salesforce Customer and Partner Community, Arlanis Reply enables 24/7 access for all participants and customizes the functions depending on the role.
Advanced Customer Care
With a customer-centric approach, Arlanis Reply has created a scalable and efficient platform for monitoring, managing requests and remote care, reducing response times and enabling personalized care through the integration of features such as video calls and voice assistants.
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Arlanis Reply is a consulting company within the Reply Group that specializes in Salesforce solutions. As a long-standing Salesforce partner, Arlanis Reply supports its customers in the successful digitalization and optimization of business processes. The range of services extends from consulting and implementation to integration into complex system landscapes. With a team of certified Salesforce experts, Arlanis Reply implements innovative solutions in the areas of CRM, customer experience (CX) and marketing automation. The company relies on Salesforce technologies such as the Sales Cloud, Marketing Cloud, Service Cloud and Data Cloud as well as Mulesoft. Customers benefit from the company's extensive expertise in various sectors, including the automotive, finance, telecommunications and manufacturing industries.
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