UnipolSai Super App: the all-in-one solution for managing insurance services in a smart way
UnipolSai and Reply bring technological excellence to the insurance sector with the SuperApp dedicated to managing insurance and non-insurance services.
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THE CHALLENGE
How can customers access all the services they need from a single app, while offering a fluid and intuitive experience?
SCENARIO
Towards increasingly digital insurance services
UnipolSai Assicurzioni S.p.A. is the insurance company of the Unipol Group, a leader in the sale of non-life insurance policies in Italy and, in particular, the R.C. Auto. Over the years, the company has created several digital touch points to allow its customers access to the main services, such as the visualisation of policy data, the generation and purchase of a quote and the reporting of a claim.
In this process of digital transformation, UnipolSai decided to integrate a solution that could offer all these services in a single “Super App”.
THE SOLUTION
A Super App for insurance services and more
The UnipolSai Super App represents the cornerstone of a new ecosystem of highly integrated applications. To ensure an optimal user experience, a back-end architecture design has been created independent of the underlying legacy systems. This feature guarantees access to services 24 hours a day, robustness, flexibility and optimal performance, while maintaining the consistency of the data.
The App development roadmap involves the progressive expansion of services dedicated to all users through a “self” channel. This includes direct sales and omnichannel sales, as well as a series of “beyond insurance” services, such as the payment of parking, supplies and electronic tolls.
HOW DID WE DO IT
Modular architecture and a new layer of micro-services
A highly flexible modular architecture has been implemented, capable of managing multi-app scenarios with parallel developments. This guarantees the reusability of the source code, based on technical or functional needs and a high level of maintainability. In addition, from a cloud-native perspective, the channel microservices layer (known as BFF) and the specific application components have been modernised.
In order to standardise the application landscape of the new App ecosystem, and the entire world of digital touch points, an archetype was then created that incorporates all the functionalities through libraries shared between the back-end components. In addition, a remake of all the flows has been carried out in terms of UX/UI. A sophisticated analytics, operational and behavioural system, allows us to understand how the app is used but above all how to continue improving its user experience.
THE RESULTS
The digital solution preferred by millions of users
Thanks to the contribution of the entire UnipolSai team and the support of our partner Reply, the UnipolSai App is successfully used by more than 3.5 million customers. Always up-to-date, it guarantees the best experience for our customers, with excellent performance and constantly evolving functionality too... always one step ahead!
Luigi Zanardi
Head of Omnichannel Automation & IT Architecture UnipolSai
UnipolSai Assicurazioni S.p.A. is the multi-branch insurance company of the Unipol Group. UnipolSai operates throughout the country with the most widespread agency network in Italy: about 3,000 agencies and more than 5,700 sub-agencies accompany more than 10 million customers in choosing protection, welfare and quality of life, through a complete range of innovative solutions and cutting-edge technological services. UnipolSai is the first insurance company in the non-life sector and the absolute leader in auto insurance.
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Open Reply is the Reply group company specialized in the development of innovative mobile and commerce solutions. From the mobile web to native apps, both on smartphones and tablets, Open Reply combines the best creativity and technology to provide optimized multi-channel services that increase Engagement and Conversions.
Blue Reply specializes in consulting, designing and implementing innovative differentiation solutions, based on open source technologies and leading market providers such as IBM, Red Hat, Dynatrace, Automation Anywhere, Axway, CITRIX, CoreMedia, HCL, PingIdentity, Pega, Quadient Software AG, Splunk and VTEX. Through consolidated expertise in Artificial Intelligence, Cloud Computing, IoT, Cybersecurity, Big Data, Cloud Native Architecture, eCommerce, DWH and BI, Blue Reply supports and supports its customers, mainly belonging to the Banking, Credit, Insurance, Manufacturing, Telco & Media and Retail sectors, in the digital transformation process.