As part of a program to revamp its mobile application for its customers, a major Italian satellite television operator commissioned Sytel Reply to create a layer of microservices-based APIs to expose customer data from the CRM with the aim of overcoming the technical limitations resulting from direct data exposure from the Salesforce platform and having APIs with performances suitable for a digital experience.
Challenges
- Design API to be suitable for mobile digital channels
- Implements API to have lowest overhead and minimize the response time
- Replicate data from CRM avoiding misalignment
Solution
Solution proposed by Sytel Reply foreseen:
- API layer implemented on AWS ECS
- Each microservice implemented in JAVA with native compilation