Boost your CX with Amazon Connect

Launch a cloud-based contact center in just a few clicks and optimize your customer experience with generative AI

Customer expectations have evolved significantly over the past five years. Today, the experience provided is as crucial as the product or service itself, with customers engaging through more channels than ever. Each interaction is a crucial touchpoint with a brand.

Today's customers demand personalization and tailored interactions, rather than merely reduced wait times. To thrive in this dynamic landscape, businesses require a flexible, scalable contact center solution that adapts in real-time to facilitate seamless, intuitive engagement.

INTRODUCING AMAZON CONNECT

  • Reduce call volume by 8-24% with better routing and IVR self-help

  • Spend 60% less time administering the contact center platform

  • Pay for only what you use

  • Increase customer satisfaction with sentiment analysis and AI-generated recommendations

Recognized as a Leader in Contact Center as a Service

Amazon is committed to delivering exceptional customer service, a mission reflected in the recognition of AWS's Amazon Connect. In 2023, Amazon Connect was named a Leader in the Gartner Magic Quadrant and the Forrester Wave for Contact Center as a Service, underscoring its industry-leading capabilities and innovative approach to customer engagement.

Try Amazon Connect free for 30 days!

The Storm Reply Amazon Connect 30-Day Trial Deployment is a quick and easy way to experience the foundational capabilities of a best-in-class, gen AI-driven contact center in the cloud.

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Privacy

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

SEE IT IN ACTION


CUSTOMER EXPERIENCE

Overcome three major customer contact center hurdles with Amazon Connect

This ebook explores three major hurdles facing customer contact centers and the solution powered by Amazon Connect that overcomes these challenges.

Overcome three major customer contact center hurdles with Amazon Connect 0

Article

Amazon Connect: easy to use omnichannel Cloud Contact Center

Amazon Connect is an easy-to-use omnichannel Cloud Contact Center that helps you provide superior customer service at a lower cost.

CUSTOMER SERVICE

Case Study

COVU enhances customer and employee experience with Amazon Connect

In this case study, we explore how COVU implemented Amazon Connect to enhance customer experience, scale operations, and foster growth with the support of Storm Reply.

COVU enhances customer and employee experience with Amazon Connect 0

CUSTOMER EXPERIENCE

AMAZON CONNECT: CUSTOMER SHOWCASE

See the results of Amazon Connect in action with case studies from Subway, Capital One, Ring, Priceline, and more.

Customer Experience

Case Study

Lighting up customer service through AWS

Thanks to its new contact center based on Amazon Connect, Lampemesteren, a retailer of premium lamps, is now able to quickly meet company needs and better serve its customers.

Lighting up customer service through AWS 0
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    Storm Reply and AWS Partnership

    Reply has been a global AWS Premier Consulting Partner since 2014, with a partnership that began in 2011. With over 1,000 AWS certifications, more than 130 projects on AWS in the past two years, and 15 certified competencies, Reply has built a strong relationship with AWS, providing access to exclusive funding opportunities that drive customer success.

    Reply is also proud to hold the Amazon Connect Delivery certification and to have been among the first partners to participate in the launch of the AWS Generative AI Competency in March 2024.

    At Storm Reply, we expertly balance business needs with technical challenges, we guide our clients through human-centered design and design thinking frameworks, transforming "big ideas" into production-ready, enterprise data products that deliver tangible benefits for both the business and its customers.