ams and application development
on servicenow platform

Atlas Reply Roma supports the Energy Operator to manage application maintenance and
development, testing and delivery activities on the ServiceNow platform for all those
applications of competence, and the proposition of new solutions and improvements.

Customer's needs

This project can be broked down into as many sub-projects as there are applications of competence. Some of these sub-projects are managed in Agile mode.

The customer goal:
  • Management application maintenance activities.
  • Management development, test and delivery activities.
  • Bug-fix resolution.
  • Implementation of new requirements and functions, Integration with external and Internal systems of the company.
  • Management and Improvement the information repository on Knowledge Base Portal.
  • Migration to the Agile methodology for those processes where it is absent

ServiceNow Platform Enhancement

One of the scope of the customer is managing the application development and maintenance of ServiceNow platform deployed for multiples applications of Corporate Systems perimeter.

Main challenges:
  • Retrieve of clear and detailed requirements
  • Accurate and detailed receipt of Incidents, Requests, Changes etc.
  • Lack of knowledge of some owners of external processes that Impact ServiceNow platform of the customer.

Our solutions


  • For each customer request the best
    requirement is analyzed and proposed

  • Constant monitoring and
    resolution of incidents received

  • Analysis and proposal of change requests
    for the resolution of massive Incidents

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