,allowExpansion)
Atlas Reply Roma supports the Energy Operator in managing application maintenance, development, testing, and delivery activities on the ServiceNow platform. They also propose new solutions and improvements for all applications of competence.
This project can be broked down into as many sub-projects as there are applications of competence. Some of these sub-projects are managed in Agile mode.
The customer goal:
Management application maintenance activities.
Management development, test and delivery activities.
Bug-fix resolution.
Implementation of new requirements and functions, Integration with external and Internal systems of the company.
Management and Improvement the information repository on Knowledge Base Portal.
Migration to the Agile methodology for those processes where it is absent
One of the primary objectives for the customer is to manage the application development and maintenance of the ServiceNow platform, which is deployed for multiple applications within the Corporate Systems perimeter.
Main challenges:
- Retrieval of clear and detailed requirements
- Accurate and detailed receipt of Incidents, Requests, Changes, etc.
- Lack of knowledge among some owners of external processes that impact the customer's ServiceNow platform.
For each customer request the best requirement is analyzed and proposed
Constant monitoring and resolution of incidents received
Analysis and proposal of change requests for the resolution of massive Incidents