State Aid & Private Health Insurance

The PublicSuite provides standardized solutions for processing incoming state aid documents and related processes in the area of subsidies and private health insurance.

Due to the all-encompassing process of aid processing, the documents in the Macros PublicSuite are thoroughly supported, from the arrival of the receipt to delivering the reply to the customer.

Macros PublicSuite means

• Input management through various channels such as emails or apps, but also on paper – followed by efficient processing via scanning, recognition (OCR / ICR), classification and indexing of documents
• Automatic and intelligent distribution into single or group postboxes or to already responsible administrators according to initially defined rules and criteria
• Documents that do not require a review by an administrator are automatically sorted and processed in the background by straight through processing using the predefined rules

• Individual allocation of processes by use of the ‘push or pull’ principle during processing
• The mailbox serves as starting point, which provides an overview of all processes, shipments, documents, appointments and resubmissions. Requests can be processed or answered quickly - through one-click editing in the cockpit and by linking systems such as eFile and eViewer
• The eFile (electronic file) contains all information belonging to a beneficiary, such as personal information or past business transactions and thus provides an overview of the preceding communication
• Optimized processes through the integrated checklist- and workflow-tool
• Effortless output management through the Macros fax and e-mail client without leaping into the e-mail system
• Profound integration iinto the existing system landscape: adaptors for all common archive and storage systems, office and e-mail systems, special applications, core systems etc.

Like hardly any other manufacturer, Macros Reply has set itself the ambitious task of supporting the entire process from inbox to outbox with its industry-specific solutions. This "closed-loop" approach optimizes all stages of your communication with the citizen and the process handling.