Search

WHITEPAPER

The Path to Data Maturity

In today's data-driven world, organisations are increasingly recognising the importance of data as a strategic asset. A high level of organisational data maturity can enable businesses to make informed decisions, drive greater efficiencies, and provide the future platform to more effectively utilise emerging digital trends such as Artificial Intelligence.

The Path to Data Maturity 0

Case study

Glue Reply Steers Large UK Insurer to Realising Data Strategy

A large UK insurer was looking for direction in both defining and ultimately realising their data needs at an organisational level. Glue Reply worked with the business to define a clear data strategy and plan for implementation, all underpinned by an effective data maturity assessment conducted with the business, for the business.

Glue Reply Steers Large UK Insurer to Realising Data Strategy 0

Case study

Glue Reply Sets Wealth Management Organisation on the path to Improve Enterprise Wide Data Maturity

A FTSE 100 Wealth Management Organisation identified data as a key enabler to their strategic goals. They needed to understand their current data maturity, identify gaps in capabilities and resources, and develop a roadmap to deliver these capabilities in a manner.

Glue Reply Sets Wealth Management Organisation on the path to Improve Enterprise Wide Data Maturity 0

Case study

Glue Reply Unlocks & Derisks Major Government Transformation Programme via Data Maturity Strategy

A major Government Department had embarked on a Programme to modernise a monolithic legacy system which provided services to a multitude of other public sector organisations across the UK. The Programme faced a roadblock due to the absence of critical data capabilities. Glue Reply provided expert advice in assessing their maturity and identifying the capabilities to focus on in order to unlock and de-risk the programme.

Glue Reply Unlocks & Derisks Major Government Transformation Programme via Data Maturity Strategy 0

Unlocking AI Readiness with Business Capability Modelling

In today's ever-changing business environment, cost efficiency is a crucial factor for success. Artificial intelligence (AI) offers potential for achieving cost efficiency through automation, data-driven decision-making, and process optimisation.  However, successful AI integration requires a robust understanding of which capabilities can be enhanced through AI, Business Capability Modelling (BCM) provides a key framework for this process.​

Unlocking AI Readiness with Business Capability Modelling 0

HYBRID ROLES: THE ART OF WEARING MULTIPLE HATS

In today's world, organisations face a myriad of challenges among them being efficient utilisation of resources whilst juggling with budget constraints. To overcome this the concept of Hybrid Roles takes centre stage allowing for agility, adaptability, and diversified approach to tackle modern problems.

HYBRID ROLES THE ART OF WEARING MULTIPLE HATS 0

10 Steps to Drive Sustainable Cloud Computing

Sustainable Cloud Computing refers to environmentally conscious practices in cloud technology. It prioritises energy efficiency, renewable energy use, and resource optimisation to minimise carbon emissions. This whitepaper outlines 10 steps for organisations to follow that are guided by eco-friendly principles, ultimately contributing to a greener future.

10 Steps to Drive Sustainable Cloud Computing 0

Shifting from Project to Product Centricity

The shift from traditional project-based methods to product-centricity empowers organisations to thrive in dynamic, competitive markets. By prioritising continuous product development aligned with customer needs, businesses foster innovation, adaptability, and higher customer satisfaction. This strategic pivot enables prompt responses to market shifts, ensuring sustained success in the ever-evolving business landscape.

Shifting from Project to Product Centricity 0

Technical Debt Management and Carbon Waste Reduction

Glue Reply’s approach for tackling technical debt is also focused on reducing costs and limiting carbon waste. This white paper explains what technical debt is and how it occurs, it explores the implications of technical debt and how companies can mitigate the impact it has on their spending while developing sustainable approaches.

Technical Debt Management and Carbon Waste Reduction 0

White Paper

UNLOCKING THE POWER OF VALUE STREAMS

Value stream mapping can be a key conduit into becoming more outcome centric by providing a high quality, understandable and visual representation of how core value is generated, ultimately enabling more strategic decision making around organisational execution of strategy.

UNLOCKING THE POWER OF VALUE STREAMS 0

White Paper

FCA CONSUMER DUTY CONSULTING SERVICE

Glue Reply has unveiled its new service based on compliance testing and a user-centric approach. The novel consulting service seeks to bridge the gap between organisational FCA implementation and exceptional consumer experience.

FCA CONSUMER DUTY CONSULTING SERVICE 0

White Paper

Employing your Data as an Asset

There are many benefits of Data as a Service, including the ability to assign a monetary value to your data assets. However, there are further considerations and concepts to consider to truly harness the value of your data and issues to be resolved to achieve a good return on your investment in data.

Data graph

White Paper

The Path to Data Maturity

In today's data-driven world, organisations are increasingly recognising the importance of data as a strategic asset. A high level of organisational data maturity can enable businesses to make informed decisions, drive greater efficiencies, and provide the future platform to more effectively utilise emerging digital trends such as Artificial Intelligence.

The Path to Data Maturity 0

White Paper

Six things to consider when starting with Data Quality

Data quality is a foundational capability on the journey to becoming a Data Driven organisation, but many struggle getting started and then realising the value. In our work with clients, we have identified key considerations when starting the journey.

Six things to consider when starting with Data Quality 0

White Paper

Data Governance as an enabler?

Organisations are changing how they see and value their data, they are looking to increase the amount of value they can extract from their data, evolving their data strategies from simply managing data as a by-product towards truly managing data as an asset.

Data Governance as an enabler? 0

White Paper

Data as a Service

Data as a Service (DaaS) is not a new concept, people have been liberally using the term for a number of years. However, the common problem is the lack of holistic consideration that is made in the interpretation of the term.

Data as a Service 0

White Paper

10 Essential Steps to Becoming A Successful Product-oriented Organisation

This paper highlights some of the essential steps from the perspective of avoiding those pitfalls in implementations. Throughout this document we refer to products, in some organisations this is used very similarly to services, as in the services the organisation provides; the reader can consider in this context these as similar.

Case Study

NHS Blood and Transplant help save lives through the management of blood donation and transplant services

Multiple blood testing analyser machines were used for key donor blood sample testing processes. The Supplier contracts for these machines were due for renewal in the next 1-3 years in quick succession.

NHS Blood and Transplant help save lives through the management of blood donation and transplant services 0

White Paper

Consumer Duty Design

Organisations have understood the requirements under the Consumer Duty Regulations and have produced high level strategies and approaches (e.g. Board Papers) on how it can be met and have begun reviewing products and processes to achieve compliance. One major component of the regulation is demonstrating compliance with the regulation.

Consumer Duty Design 0

White Paper

Technology choices of the past cast a long shadow over sustainability in the future

Sustainability has become a de-facto key topic in today’s society. Individuals, corporates and the government alike are waking up to the fact that we must set a trajectory towards a sustainable future.

03.10.2022

News & Communication

Glue Reply’s project with the Home Office shortlisted as a finalist in the UK IT Industry awards

Glue Reply has been shortlisted under the category of ‘Best Security, Defence or Law Enforcement IT Project of the Year’. The recognition is to be awarded to a security, defence or law enforcement organisation for the most outstanding IT project.

15.06.2022

Event

THE AI SUMMIT 2022

The AI Summit global series delivers the content and networking opportunities to ensure that the industry decision-makers are fully equipped to fulfil their AI road map, and to bring your company into the 4th Industrial Revolution. Reply, as an Industry Partner, will be presenting exciting live demos and giving you the opportunity to put our latest AI applications to the test during the two-day gathering!

THE AI SUMMIT 2022 0

09.03.2022

News & Communication

Glue Reply achieves Platinum status from BCS

Glue is delighted to announce it has received the highly coveted Platinum Approved Partner award from BCS, The Chartered Institute for IT. BCS is the only organisation able to award IT professional accreditation in the UK through their Royal Charter and its agenda is to lead the IT industry through its ethical challenges, support the people who work in the industry, and make IT exceptional for society.

Case Study

TECHNOLOGY DUE DILIGENCE SUPPORT FOR APCOA

APCOA is transforming its car parks into mobility hubs, offering innovative services that enable a more convenient mobility experience. The environment also benefits: with its digital services and intelligent Traffic Management System, the company actively contributes to the reduction of emissions in cities by decreasing the volume of traffic searching for parking. By connecting parking and mobility, APCOA is positioned to become an integral part of the Smart City.

TECHNOLOGY DUE DILIGENCE SUPPORT FOR APCOA 0

Cloud Adoption

Best Practice

Unlocking value through cloud adoption and optimisation

Glue Reply drives customers cloud journey by leveraging our expertise and framework for adopting, implementing and optimising cloud. Realising business value and achieving key technology objectives, including portfolio optimisation, cost optimisation and time-to-market.

Business Capabilities

White Paper

Business Capabilities and Business Services Lessons Learned

Over the last 10 years a strong driver for the development of Enterprise Architecture has been to align organisations around a common set of capabilities and outcomes. This has often been driven through the use of Business Capability based planning techniques, a methodology Glue Reply has been heavily involved in since its’ inception.

financial services

White Paper

A paradigm shift in Financial Service Operational Resilience

This whitepaper, developed by Glue Reply, focused on financial services organisations to highlight the upcoming Prudential Regulation Authority (PRA) policy which fundamentally shifts operational resilience from application centric to service centric and at the same time broadens governance responsibility to Board and Senior Management Function of the organisation.

microservices

White Paper

Integration patterns in Microservice architecture

Microservices are the evolution of best-practice application design principles that shape the delivery of solutions to the business in the form of services. This paper, developed by Glue Reply, details about the different challenges from an integration perspective in a microservice architecture and different options to address them.

iPaas

White Paper

Evaluation of IPAAS

iPaaS platforms are gaining momentum and are recognised as one of the key enablers of digital transformation for their ability to provide for ever-changing business requirements with lower cost, productivity (quick-to-market), scalable solutions. This whitepaper provides insights into vGlue Reply’s iPaaS evaluation methodology which has evolved and been successfully applied to perform assessments for customers of various sizes and maturity.

Sainsbury's

Case Study

GLUE REPLY WORKS WITH SAINSBURY'S TO ACHIEVE THE HOLY GRAIL IN BUSINESS DRIVEN IT

Glue Reply has helped Sainsbury’s fully integrate its IT strategy with its business growth strategy. This is of huge significance, as it creates an ongoing process by which Sainsbury’s can make informed and accurate IT investment decisions that support and enable the company’s growth and future success.

John Lewis

Case Study

John Lewis Infrastructure Services Achieves Excellence with Reply

Glue Reply helps John Lewis Infrastructure Services understand the IT landscape and produce strategy and plans to improve the service performance of the organisation, ultimately supporting John Lewis and Waitrose’s innovation and business transformation projects.

Business Change Best Practice

Brochure

Sustainable Cost Reduction

Despite years of cost cutting, the ability to optimise costs remains a relatively immature capability across many organisations. Rather than a planned strategic intervention, most cost reduction initiatives continue to be driven by short term managerial or market needs.

Contract Value Enhancement

Brochure

RETAIN POLE POSITION

We know you need to enhance customer engagement, digitally enable your operations and drive increased quality across your services – all whilst spending less. Glue Reply is an outcomes-focused Strategy & Enterprise Architecture Specialist trusted by public and private sector organisations alike to solve complex problems. We help our clients succeed by turning strategy into tangible solutions and vision into practical outcomes.

RETAIN POLE POSITION 0

BRIDGING THE GAP FROM STRATEGY TO REALITY

Glue Reply is at the forefront of digital transformation. We understand that this is not simply about implementing new technology. We recognise that transformation impacts and fundamentally changes an organisations' culture, processes, people, and behaviours.

The scale of the need for business change is unprecedented. From adopting new technologies and digitising process, to integrating operations and meeting new regulations. Glue Reply helps its clients succeed, by supporting them in turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advises on the way to deliver meaningful change.

IT Service Management engagements typically seek to address problematic areas around customer satisfaction, process optimisation and downtime among others, resulting in better business to IT alignment and several other tangible and intangible benefits.

BRIDGING THE GAP FROM STRATEGY TO REALITY 0

National Health Service

Enabling service excellence through a culture of continuous improvement. Improve the performance of key ITSM processes in order to realise a step change in service performance.

National Health Service 0
International Telco 0

International Telco

Making it easy for employees to engage with the services they need to do their jobs, whilst making operational performance a priority.

International Cruise Operator 0

International Cruise Operator

Our client developed and procured a number of new applications to transform their booking management activities, and enhance their brand website. By facilitating effective service transition we ensured that the new booking management system was effectively launched on time. 

Lean Strategic Change

Case Study

UK Telco

Delivering industry leading performance through the design and execution of a Leading through Lean Strategic Change programme.

UK Telco 0


MAXIMISE THE VALUE OF IT SERVICE MANAGEMENT AND MINIMISE THE COST

THE CHALLENGE FACING IT SERVICE MANAGEMENT
MAXIMISE THE VALUE OF IT SERVICE MANAGEMENT AND MINIMISE THE COST 0

Glue Reply at a Glance

Glue Reply at a Glance 0

Business Change Best Practice

White Paper

Sustaining the Change

In recent months, many organisations have shifted their focus to actively reduce costs to remain competitive or even just stay afloat. In response to the Covid 19 crisis or competitive pressure, we are seeing organisations cut budgets and reduce head count. However, often the impact of these short- term cost reduction decisions reverses over time, creating an even larger cost base as the underlying activities of the organisation have not changed along with the decision to reduce costs.

Operating Model

White Paper

Operating Model

Organisations that combine the right operating model with superior execution are winners - in good times and bad. It is no surprise then that superior execution is becoming an increasingly critical differentiator between those that thrive and merely survive. 

Operational Excellence 0

Operational Excellence

Brochure

Operational Excellence

Organisations that combine the right operating model with superior execution are winners - in good times and bad. It is no surprise then that superior execution is becoming an increasingly critical differentiator between those that thrive and merely survive.

bc

Brochure

Business Change

Despite years of cost cutting, the ability to optimise costs remains a relatively immature capability across many organisations. Rather than a planned strategic intervention, most cost reduction initiatives continue to be driven by short term managerial or market needs. 

Business Change 0

Business Planning

White Paper

Business Planning

Given the rapid pace of ongoing change, it’s tempting to downplay the importance of long-term planning – but the reality is that to survive and flourish in todays dynamic environment requires the whole of your organisation to be guided towards a common target by a purposeful and well thought through plan. 

Value Enhancement

Case Study

UK LAW ENFORCEMENT

Assuring value and securing execution of a detailed target operating model in UK law enforcement. An explosion of alternative approaches and an absence of effective architectural support led to a number of critical deficiencies in the detail design of our clients target operating model.

UK LAW ENFORCEMENT 0

Case Study

GOVERNING MASTER DATA
WITHIN DEFENCE LOGISTICS

Glue Reply, a Reply Group company that specialises in outcome focused strategy and enterprise architecture for both public and private sector organisations, received a Commended Award at the Team Defence Information, Excellence Awards 2019.

GOVERNING MASTER DATA WITHIN DEFENCE LOGISTICS 0

INCHCAPE

Case Study

ENHANCING CUSTOMER EXPERIENCE FOR INCHCAPE

Glue Reply helps Inchcape enhance customer experience and deliver to the diverse market demands through centralized data integration using the relevant digital technologies.

Business Planning

Brochure

UNLOCKING VALUE IN TIMES OF UNCERTAINTY

Given the rapid pace of ongoing change, it’s tempting to downplay the importance of long-term planning – but the reality is that to survive and flourish in todays dynamic environment requires the whole of your organisation to be guided towards a common target by a purposeful and well thought through plan.

Business Change

Brochure

MORE FOR LESS, A BETTER WAY TO CUT COSTS

Despite years of cost cutting, the ability to optimise costs remains a relatively immature capability across many organisations. Rather than a planned strategic intervention, most cost reduction initiatives continue to be driven by short term managerial or market needs.

OPERATIONAL EXCELLENCE

Brochure

A NEW DAY, EVERYDAY

Organisations that combine the right operating model with superior execution are winners - in good times and bad. It is no surprise then that superior execution is becoming an increasingly critical differentiator between those that thrive and merely survive.

OPERATING MODEL

Brochure

CAN'T SEE THE WOOD FROM THE TREES?

Fuelled by digitisation and technology innovation, customer expectations continue to grow, driving a near constant need for change. In todays world, the effectiveness and agility of your operating model has a significant impact on the extent to which your organisation thrives – or merely survives.

Cornwall Council

Case Study

GLUE REPLY HELPS CORNWALL COUNCIL TO DELIVER ARCHITECTURE-DRIVEN OUTCOMES

Cornwall Council was looking to transform their IT capability after years of underutilisation. Glue Reply has helped drive this transformation, envisioning and architecting the creation of a modern, digitally-enabled organisation with technology at its heart.

INTEGRATION BEST PRACTICE

Integration

Best Practice

New integration capability

In order to deliver integration successfully and systematically, the discipline of integration needs to be managed as a capability. Glue Reply has been helping organisations establish and improve their integration capability.

Integration

Best Practice

Integration Modernisation

The integration industry is very mature having seen relatively little technological change in the last 20 years. Cloud has brought change in terms of where data is located, how we connect to it and how vendors offer up technology. This paper looks at many of the recurring themes and challenges that organisations encounter in the modernisation of their integration environment and why a change agenda is important.

Microservices

Best Practice

Microservices for Application Supplementation

Major organizations rely heavily on commercial off-the-shelf (COTS) or packaged applications, which come with pre-configured tested functionality as these are built on leading industry best practices. This paper describes the problem and illustrates an example reference architecture that allows for COTS to stay vanilla.

IT Transformation

Best Practice

Dealing with Mass Automation

Automation is intrinsically linked with IT technology, yet in terms of readiness for automation IT organisations find themselves often completely unprepared. The introduction of automation places some important requirements on the IT architecture of an organisation and those that have a clear response to this are the ones who can realise the vision of automation quickly and less painfully.

Integration

Best Practice

The Changing face of Integration: Cloud, digital and APIs

New technological paradigms such as Cloud, Digital and Big Data present businesses with new opportunities for improved customer centricity and an opportunity to engage in a more real-time manner with customers. Glue Reply supports companies in adapting integration strategies and IT architectures to the changing technological conditions and emerging paradigms such as APIs, Microservices and automation.

IT service offering

Case Study

John Lewis Infrastructure Services achieves excellence with Reply

Retail Reply helps John Lewis Infrastructure Services understand the IT landscape and produce strategy and plans to improve the service performance of the organisation, ultimately supporting John Lewis and Waitrose’s innovation and business transformation projects.

John Lewis Infrastructure Services achieves excellence with Reply 0

Architecture

Case Study

Reply works with Sainsbury's to achieve the Holy Grail in Business Driven IT

Retail Reply has helped Sainsbury’s fully integrate its IT strategy with its business growth strategy. This is of huge significance, as it creates an ongoing process by which Sainsbury’s can make informed and accurate IT investment decisions that support and enable the company’s growth and future success.

Reply works with Sainsbury's to achieve the Holy Grail in Business Driven IT 0