The underperformance of the client’s Credit Risk IT team, as indicated by a back log of approx. 200 change projects, was being driven by a number of factors: the presence of legacy IT applications, historical underinvestment in the team, and eroded relationship with the business. Avantage Reply transformed the client’s Credit Risk IT function by working as an extension of the client’s team in developing a common understanding of the target operating model and target architecture, developing a programme of work for the team, and organising the most appropriate resources for the team. The relationship between the Credit Risk IT team and the business has moved to one of partnership with an established record of delivery.