Cloud Computing

Case Study

Automated staff planning at Mercer Stendal

Thanks to a new solution from Arlanis Reply, Mercer Stendal was able to reduce the time spent on personnel planning by around 90 percent.

CX & Digital Commerce

Case Study

JobRad improves leasing experience with new CRM

Thanks to the Sales and Service Cloud from Salesforce, the leading German leasing provider for company bikes now benefits from more efficient and convenient processes in customer support and retail.

17.09.2024 - 19.09.2024 / San Francisco

Event

Reply at Dreamforce 2024

Arlanis Reply is represented at Dreamforce 2024 in San Francisco. Take the opportunity to exchange ideas with our experts and learn more about current solutions and trends for all customer-related processes in Sales, Marketing and Service around Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud and Mulesoft.

25.04.2024 - 19.06.2024

Event

Salesforce World Tour 2024

As an EMEA Strategic Partner, Reply is taking part in the Salesforce World Tour 2024 in Munich, Warsaw, Milan and London again this year, presenting its expertise and solutions relating to Salesforce, Mulesoft and Tableau.

SALESFORCE SERVICES

Research

Leading provider of Salesforce-related services once again

In the PAC INNOVATION RADAR for Salesforce-related services in Europe, Reply was awarded "Best in Class" in five sectors.

12.09.2023 - 14.09.2023 / San Francisco

Event

Arlanis Reply at Dreamforce 2023

Arlanis Reply attends Dreamforce 2023 in San Francisco from 12 to 14 September 2023. Our experts show how to successfully implement planning, development and integration of Salesforce solutions and services with Arlanis Reply.

16.08.2023

News & Communication

Salesforce EMEA Strategic Partner

Reply has been named an "EMEA Strategic Partner" by Salesforce. With this, Salesforce selects partner companies that are committed across individual regions throughout Europe and drive strategic and innovative topics with Salesforce.

MuleSoft

Case Study

API-led architecture implementation

Thanks to Arlanis Reply, a leading Italian media company now benefits from a modular enterprise architecture that supports digital transformation.

Salesforce CRM & Mulesoft

Case Study

Optimization of sales processes

Arlanis Reply has supported a global leader in the packaging sector to increase its sales efficiency with the help of Salesforce and MuleSoft.

Optimization of sales processes 0

Salesforce Platform

Best Practice

BANKING: NEW CRM PLATFORM

Una soluzione caratterizzata da funzionalità avanzate di Marketing Automation, integrate con Salesforce CRM e con Sistemi Legacy

BANKING NEW CRM PLATFORM 0

Service Cloud e Salesforce Field Service

Best Practice

ENERGY: A NEW SERVICE PLATFORM

Disegna con  Arlanis Reply  nuova soluzione efficiente e centralizzata per la fruizione dell'offerta dei servizi, sfruttando la  tecnologia Salesforce .

Sales & Community Cloud e Einstein Analytics

Best Practice


ITALIAN FINANCIAL INSTITUTION

Implementa una nuova Area Riservata dedicata alle imprese su scala micro e macro caratterizzata da una duplice funzione sia consultiva che dispositiva grazie ad Arlanis Reply.

ITALIAN FINANCIAL INSTITUTION 0

08.12.2022

News & Communication

Salesforce Implementation and Community Impact Partner of the Year

Arlanis Reply, the Reply Group company specialized in Salesforce solutions and services, has been recognized with two awards from Salesforce for its outstanding performance as a partner in the categories "Salesforce Implementation Partner of the Year" and "Community Impact Partner of the Year" in Germany, Austria and Switzerland.

Salesforce Services

Research

LEADING PROVIDER OF SALESFORCE-RELATED SERVICES

Reply occupies the top rank in the PAC INNOVATION RADAR for Salesforce-related services in Europe. The company was honored as "Best in Class" due to its outstanding competence and market strength in five sectors.

Blog

Best of Dreamforce 2022: Real-time Customer 360 and more

This year’s Dreamforce 2022 celebrated its 20th Anniversary and marked the first return to the full in-person format since before the pandemic and was titled “The Great Reunion’’. There were more than 40,000 attendees and over 110,000 online viewers worldwide thanks to Salesforce+ and as Salesforce Co-CEOs Marc Benioff and Bret Taylor described it, “this is a family reunion and just feels so good to be back’’.

13.10.2022 / Warsaw

Event

Salesforce Live with Arlanis Reply

Salesforce Live Event 2022 is an opportunity to share innovation and bring companies and customers together to share their experiences with an integrated CRM platform, Salesforce Customer 360. Meet Arlanis Reply, Salesforce Partner since 2005, at the Salesforce Live Event and exchange ideas with the experts.

SALESFORCE

Article

Salesforce launches Automotive Cloud to accelerate next-generation mobility with Arlanis Reply as a Strategic Launch Partner

Salesforce has today announced its latest industry-specific product – Salesforce Automotive Cloud™. A solution to enable OEMs and Dealers to connect with their customers and drive a lifetime of loyalty.

SALESFORCE

Best Practice

SALESFORCE REDEFINES AUTOMOTIVE

The automotive industry is currently undergoing major change. Not only are sales processes being redefined, but customer acquisition and communication are also being reinvented. Salesforce has recognized this and now offers a tailored industry solution for the automotive sector.

SALESFORCE REDEFINES AUTOMOTIVE 0

USER EXPERIENCE

Case Study

Messe München: Sales portal with user experience

Arlanis Reply assisted Messe München in setting up a central digitalisation platform based on the Salesforce Experience Cloud. Based on this technology Messe München has managed to create a seamless user experience.

08.03.2022

Article

The Challenges of CRM software

CRM (Customer Relationship Management) software is a packaged solution which assists businesses in managing relationships and data between different business departments and customers. Before CRMs, businesses would either need to write their own computer systems from scratch or invest in massive and expensive ERP (Enterprise Resource Planning) systems. You can see how it would have been difficult for SME-type enterprises to become computerised.

The Challenges of CRM software 0

Cloud Computing

Case Study

Sportnavi.de: Partner and Customer Lifecycle Management

Arlanis Reply supports Sportnavi in the digital automation of memberships — from lead generation, member acquisition and management through to invoicing with business partners.

27.10.2021 / Online

Event

MuleSoft Summit 2021 DACH

The MuleSoft Summit 2021 DACH takes place as a virtual event on 27 October 2021 from 10am CEST. Learn how to accelerate your business results using the latest innovations and trends in integration and API management. Arlanis Reply is a partner of this year's MuleSoft Summit 2021 DACH.

07.10.2021 / ONLINE / 2pm – 5pm CET

Event

Salesforce Trailblazer Connect Career Fair
(Germany, Austria, Switzerland, Poland)

Reply, part of the Salesforce Talent Alliance, will be at the virtual Salesforce Career Fair advising on entry and career opportunities in the Salesforce ecosystem with a team from Arlanis Reply.

CDP

Best Practice

HEALTHCARE AS A PLATFORM

Develop a personalised, integrated and scalable healthcare programme with the Arlanis Reply approach and the Salesforce Health Cloud solution

HEALTHCARE AS A PLATFORM 0

Sustainability

Best Practice

Sustainability as a Service

Through its Salesforce Net-Zero Cloud platform, Arlanis Reply offers a complete and effective solution to help organisations combine sustainability, efficiency and transparency. Arlanis Reply’s solution is highly flexible, allowing compatibility with any type of organisation, regardless of the sector, size, and level of vertical or horizontal integration.

Sustainability as a Service 0

Salesforce

Service

Facility Cloud:
Facility Management 2.0

The digitalisation and interconnectivity of modern systems offers new possibilities for facility management. Water level report, area management or key management: Facility Cloud by Arlanis Reply combines the Salesforce CRM with a CAD editor.

Salesforce Marketing Cloud

Case Study

KWS Saat: A news cockpit for farmers

The seed manufacturer KWS SAAT is committed to a close partnership with customers. Arlanis Reply assisted in accompanying farmers in the cultivation process with personalized information using the Salesforce Marketing Cloud.

KWS Saat A news cockpit for farmers 0

Salesforce & ESB Mulesoft

Best Practice

The best integrator System with CRM Salesforce & ESB Mulesoft

In un contesto dinamico come quello attuale, Arlanis Reply fornisce soluzioni altamente integrate e personalizzate in grado di facilitare la vendita e il monitoraggio dei sistemi coinvolti eliminando la ridondanza della base dati 

The best integrator System with CRM Salesforce & ESB Mulesoft 0

HEALTHCARE & LIFE SCIENCE

Best Practice

Hi-Tech Digital Care

By exploiting the potential of the Health Cloud module of Salesforce, Arlanis Reply has dedicated itself to the design, implementation and maintenance of a multi-channel, scalable platform to guarantee a solution for strengthening the relationship between caregiver, patient, operator and specialist.

Hi-Tech Digital Care 0

23.04.2020 / ITALIAN LANGUAGE

Webinar

Remote Well-Being: New Customer Care’s Frontiers

This webinar aims to analyze digital maturity and trends in the Healthcare & Life science market in terms of individual support. The webinar included a presentation from Salesforce, an Arlanis Reply partner, on the company’s approach to the Healthcare & Life Science market.

Customer Satisfaction

Best Practice

A Customer Management Platform for Multichannel Commerce

Arlanis Reply has helped an online and stationary sporting goods supplier to make customer satisfaction its top priority: The goal was to process all inquiries in less than 24 hours.

A Customer Management Platform for Multichannel Commerce 0

Proof of Concept

Best Practice

USB Connect to Salesforce

A recent project from Arlanis Reply aims at demonstrating the potential of WebUSB when combined with the powerful cloud technology of Salesforce.

22.01.2020 / Berlin

Event

Salesforce Developer Meeting

On 22 January 2020 from 18:30 - 21:00 h the Developer Meeting - January 2020 of the DE Developers Group takes place in Berlin.

29.11.2019 - 04.12.2019 / Frankfurt / Munich

Event

A Dreamforce UPdate 2019 by Arlanis Reply

Arlanis Reply, Platinum Consulting Partner of Salesforce, reports about the most exciting impressions of Dreamforce in San Francisco 2019.

29.11. - FRANKFURT
04.12. - MUNICH

Salesforce Service Cloud

Best Practice

Car manufacturer’s service agents automate their workflow

An automobile manufacturer was looking for an efficient way for its call center to handle the cases of its customers requesting roadside assistance via telephone or SMS as quickly as possible. Through Salesforce Service Cloud, Arlanis Reply implemented the possibility to automate repetitive tasks for the service representatives.

29.10.2019 - 30.10.2019 / Cologne

Event

Reply at Digital X 2019

Reply presents its offering at Digital X in hall 8 at booth O2. At the Disruptive Stage Reply is represented with the speech "Digital Transformation - Agil, not alone, but together with partners" by Stefan Meyerolbersleben, Reply.

Heroku

Best Practice

Multi-market reach with one website platform

By migrating the website of a client from the automotive sector to Heroku, a scalable cloud application platform, Arlanis Reply enabled the users of the sales platform a smooth start into their customer journey.

Multi-market reach with one website platform 0

Salesforce Marketing Cloud

Best Practice

Highly Personalized Marketing Automation

A company within the automotive industry was looking for a single platform for marketing activities across different brands and markets that would also be compatible with the existing Salesforce Sales Cloud software - this is where Salesforce Marketing Cloud and Arlanis Reply stepped in.

Highly Personalized Marketing Automation 0

Salesforce Community Cloud

Best Practice

Automating Pre-Order Processing

To enable a supplier to better plan its production and deliveries, Arlanis Reply has implemented an automated standard process for its customer that is supported by the Salesforce Community Cloud with Sales Cloud integration. Suppliers and dealers can now be managed more efficiently.

Automating Pre-Order Processing 0

Artificial Intelligence

Best Practice

Overview of latest developments of Salesforce AI

Arlanis Reply strives to simplify its customers' workflows by deploying Salesforce's Einstein AI solution. Further developments of the solution currently focus on Natural Language Processing and Visual Question Answering.

Overview of latest developments of Salesforce AI 0

03.08.2019 - 19.10.2019 / Frankfurt / Munich

Event

Salesforce Hands-on Workshop

Join the Hands-on Workshops "Salesforce for Beginners" organised by Arlanis Reply. The Lightning platform provides the basis for the one-day workshop format to adapt Salesforce and take the first steps towards development.

3.8. - FRANKFURT
19.10. - MUNICH

26.06.2019 / Munich

Event

Salesforce Marketing Cloud Release Meeting

Arlanis Reply hosts the June Release Smash Marketing Cloud DE B2C Marketers Group in Munich on 26 June 2019.

17.07.2019 - 18.07.2019 / Stuttgart

Event

Daimler EDM CAE Forum

Meet Reply on 17 and 18 July 2019 at the 13th Daimler EDM CAE Forum in Stuttgart. Learn more about "From digital experience design to connected car" and "Driving change effectively - Smart linking of products and services" at booth G4.1 and G4.2.

Salesforce

A Salesforce Dreamforce Update by Arlanis Reply

People from 103 countries gathered in San Francisco for Dreamforce, the Salesforce in-house exhibition, to hear the latest news from the CRM industry. 170.000 registered attendees, 2.700 sessions - also present: Platinum Consulting Partner Arlanis Reply.

Jobs

We are Hiring

We are always on the search for enthusiasts who want to question the existing, try out new ideas and achieve exciting goals by working together.

BECOME PART OF THE ARLANIS REPLY TEAM

07.05.2019 - 22.05.2019 / Munich / Berlin

Event

Arlanis Reply at Salesforce Basecamps 2019

Meet Arlanis Reply at the Salesforce Basecamps -
7 May 2019 in Munich and 22 May 2019 in Berlin. Talk to the experts from Arlanis Reply about what moves you and discuss possible approaches for the future.

7 MAY - MUNICH
22 MAY - BERLIN

CRM and Marketing

Case Study

MULTI CLOUD PROJECT AND ROLLOUT IN 30 COUNTRIES

In order to achieve more transparency and efficiency within the company, KWS SAAT SE strived to optimise processes in cooperation with its global daughter companies. To realise their plans KWS partnered with Arlanis Reply. First, a CRM and Marketing solution based on the Salesforce platform and Marketing Cloud was implemented and a global template for the roll out in 30 countries was developed.

MULTI CLOUD PROJECT AND ROLLOUT IN 30 COUNTRIES 0

11.03.2019

News & Communication

REPLY NAMED A VISIONARY IN “MAGIC QUADRANT FOR CRM AND CUSTOMER EXPERIENCE IMPLEMENTATION SERVICES, WORLDWIDE” BY GARTNER

Reply today announced it has been positioned as a Visionary by Gartner in its February 2019 “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide” due to its commited focus on creativity and innovation, as well as its ability to deliver.

Carsharing Service

Best Practice

A Multi-cloud solution to increase customer satisfaction

Arlanis Reply helped a carsharing company implement a multi cloud solution on an all-in-one Salesforce platform to increase efficiency for service agents.

Customer Centric

Case Study

Customer centricity in Cloud

Edenred, the company behind internationally renowned products like Ticket Restaurant®, sought to modernise its sales processes and optimise company-wide collaboration across all departments. Arlanis Reply is helping Edenred to redefine processes and implement a cloud-based CRM solution.

Customer centricity in Cloud 0

Cloud-based CRM solution

Best Practice

Above the Clouds - Airline lifts CRM into the Cloud!

An airline opted to introduce Salesforce as the leading provider of cloud-based CRM solutions, and to use the support of Arlanis Reply as an experienced Salesforce Consulting Partner. Arlanis Reply adapted Salesforce.com to the requirements of the customer, so that the sales department can directly create contractual content using a flow / wizard.

Above the Clouds - Airline lifts CRM into the Cloud! 0